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Product Designer

Visual Design (Graphics, Interior, UI/UX, etc.)
Full-Time
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Mutiara Damansara, Selangor

About The Job

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

SMEs are the backbone of every economy, and our vision is to provide them a platform to run a successful and sustainable business. In the Product Designer role, you will be focused on designing the user experience and information architecture for improving existing features, addressing customer pain points and introducing new features. You should be excited to think about designs end to end from user research, user flows, wireframes, and prototypes. StoreHub works with tens of thousands of businesses across Southeast Asia and this role is critical for leading the team that will build, launch and grow the experiences of our customers.

You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

Job Requirements

What you will do:
  • Define the end-to-end user experience on various products, collaborating with our product managers, designers, and engineers to turn that vision into reality
  • Plan and conduct user research and competitor analysis to gain customer insights and market insight
  • Gather key insights through data analysis and qualitative feedback to find user's unmet & unspoken needs
  • Create and rapidly iterate on ideas in order to develop them via user stories, personas, storyboards
  • Determine and improve information architecture, nomenclature, and diagrams including but not limited to sitemaps and flowcharts
  • Translate ideas into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences
  • Develop high fidelity mockups and interfaces that are clean, intuitive, and innovative
  • Conduct usability testing to guide the design process
  • Present your work and articulate your design decisions to the design team, product team, and executives for review and feedback.
  • Work closely with Product Managers and Engineering team to ensure a high-quality implementation and define the best way to approach a problem.

You will need:
  • Bachelor degree in Human Computer Interactions, Design, Psychology, Computer Sciences or related disciplines
  • At least 3 years of working experience as a Product Designer or UX/UI Designer
  • Have experience building billing and/or support experiences.
  • Have worked on a product throughout the entire product development process: from research and problem-solving to detailed UI and interaction design. Helped to improve key metrics in your previous employers’ business.
  • Know how to make use of qualitative and quantitative data to back up your design decisions.
  • Have a great ability to design polished, high-fidelity mockups and prototypes of your solutions using tools such as Figma, Sketch, InVision.
  • Can work within an existing design system and know when to break out and create new, extensible patterns.
  • Know how to break big problems into smaller experiments to validate assumptions faster.
  • Have great written and verbal communication skills to help people across the company to understand the rationale behind your proposals.

What makes working at StoreHub awesome (and refreshing!):
  • Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
  • Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
  • Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
  • Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. This helps us make more informed decisions and get more precise outcomes.
  • It’s the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work and long hours are not how we measure or talk about a person’s contribution.

We do have all the other cool perks too:
  • Free Nespresso Coffee
  • Fully stocked fridge and pantry - ice-cream, snacks, and more yums
  • Free Season Parking - no more roadside headaches
  • Medical and Dental Outpatient Visits + Medical Insurance
  • Apple Macbooks for everyone
  • Learning Budget - for courses, books, and levelling up

We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our Culture

OUR VALUES

THOMAS


Trust First
  • Most People believe that trust is something that must be earned. On the contrary, we believe in learning to trust people first, because this kind of belief and faith is what brings out the best in people.

Humble & Hungry
  • We need to be hungry enough to get us to where we want to go but humble enough to keep it when we get there.

 Obsess Over the Details 
  • The difference between a good product and a great product lies in the details. That is why we give ourselves permission to obsess over the details until things are pixel perfect. For us, the Small Things are the big things.

Make Their Day 
  • Whether it’s our customers, suppliers, partners, friends or strangers, we want to be that person that makes your day. Everyday.

Authentic
  • Being authentic means that we are genuine and real in everything we say and do. It means that we mean what we say, we walk the talk and we do what is right. Always.

Serve Needs Not Just Profits
  • We solve the world’s biggest problems when we get better at sharing i.e. moving resources (food/money/technology) to where it’s needed most, instead of just just where it’s most profitable.

WHO WE ARE

StoreHub is one of Southeast Asia's fastest growing technology companies with a revolutionary business platform for SMEs. We are helping business owners manage and grow their businesses in today’s fast changing world. From an iPad POS to inventory management to e-commerce, we are building the platform for awesome businesses. 

As a venture-backed startup, we have been growing exponentially over the last 5 years and now serve thousands of businesses across the world from our offices in Kuala Lumpur, Shanghai, Manila & Bangkok.

Our goal is to build a culture of meaningful work, where every person on the team works towards a shared vision while engaging their role in a personally satisfying manner.

The people who succeed with us are most clearly defined by their competency and humility. These are the values that are most important to us, and we expect this of every team member at StoreHub starting with our leadership team.

If this is something that you resonate with, we’d love to meet you. Join us in building a new kind of organisation, one that is built upon the foundations of excellence, fun and creativity. We look forward to hearing from you!
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