Logistics Manager
StoreHub
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Undisclosed
Mutiara Damansara
Full-Time
Job Description
Are you driven, results-oriented and a team player?
With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.
At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
In the Logistics Manager role, you'd be responsible for managing our network of 3PLs and riders, as well as developing new networks and processes based on data analysis. For this role, you’d need a solid background in operations and a strong interest in meeting customer expectations in a demanding tech environment.
You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
Requirements
What you will do:
- Anticipate and plan for delivery surges as well as potential breakdowns (3PL risk and resource management).
- Deep dive into data in order to track performance and issues, then share insights with key stakeholders to ensure streamlined processes and continuous improvement.
- Design and implement logistics solutions related to capacity planning, 3PL management, and service delivery KPI to ensure that deliveries are on-time and within SLA.
- Create schedules, coordinate the different groups of riders/dispatchers, and monitor their delivery SLA.
- Liaise and lead negotiations with logistics partners to enhance service levels, maintain optimal costs, review logistics contract clauses, develop new networks, and maintain vendor relationships.
- Apply continuous process and system innovation, and justify new services to ensure logistics competitiveness.
- Lead and train groups of riders and dispatcher in order to achieve targets, SLA, and customer satisfaction.
Job Requirements
What you need to have:
- 3-5 years of experience in a relevant field (within a SaaS company/fast-paced startup environment/tech industry).
- Proven experience in logistics or operations.
- Excellent communication, presentation, and stakeholder management skills.
- Strong logical thinking and analytical skills, enabling you to deep dive into data and create quantifiable opportunities that are scalable.
- A strong sense of responsibility, professionalism, and proactiveness to get to the root of problems, solve them, and get things done.
- Proficiency in the use of Excel/Google Sheets is a must; knowledge in the use of data visualisation tools is a plus
What makes working at StoreHub awesome (and refreshing!):
- Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
- Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
- Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
- Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. This helps us make more informed decisions and get more precise outcomes.
- It’s the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work and long hours are not how we measure or talk about a person’s contribution.
We do have all the other cool perks too:
- Free Nespresso Coffee
- Fully stocked fridge and pantry - ice-cream, snacks, and more yums
- Free Season Parking - no more roadside headaches
- Medical and Dental Outpatient Visits + Medical Insurance
- Apple Macbooks for everyone
- Learning Budget - for courses, books, and levelling up
We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company Benefits
Apple Macbooks for everybody
Everyone who works at StoreHub will get an Apple Macbook to use!
Free Season Parking
Yes! No more morning/roadsides headaches
Medical & Dental Benefits
Free outpatient medical and dental!
Learning Budget
For courses, books and levelling up!
Free Nespresso Coffee
Nicely brewed coffee to start your day with!
Fully Stocked Fridge
We believe food should never be more than a 1 min walk away from where people work!
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
1 - 10 Years of Experience
Job Specialisation
Supply Chain & Logistics
Company Profile
StoreHub
Making Business Awesome For Everyone
StoreHub is one of Southeast Asia's fastest growing technology companies, serving over 15,000 businesses across the region through our B2B brand, StoreHub, and B2C brand, Beep.
We enable businesses to be successful by automating operational excellence and customer growth on our merchant platform for omnichannel retail and F&B businesses. The platform consists of a comprehensive range of products such as the Cloud-Based POS, Inventory Management System, QR Ordering, and Food Delivery System.
Serving Needs, Not Just Profits
With the fast changing world we now live in, it’s absolutely critical for businesses to use technology to not just survive but to thrive. We also believe that it’s incredibly important to bring the best technology not only to those who can afford it, but to those who have traditionally been marginalised by the technology race.
That’s why it is our mission to make technology available for everyone, big or small, enabling all businesses to achieve success that is both sustainable and scalable.
