Guest Relations and Admin Officer
Stayz Ventures
AI-generated summary
beta
Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.
RM 2100 - RM 2500
Bukit Jalil
Full-Time
Job Description
We are looking for a Guest Relations and Admin Officer to provide high-quality service to our homestay customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Responsibilities
Responsibilities
- To assist guests check-in and check-out procedures
- Attend to guests inquiries, anticipate guest needs and build rapport with guests.
- Troubleshooting and solving problems or guest complaints in the most efficient way to ensure guests are happy and receiving a great service
- Remotely coordinating cleaning staff and contractors as they perform their tasks on a daily basis
- Scheduling laundry, cleaning services, inventories of amenities, linen and check-ins on daily basis.
- Being responsible for making sure our homes are taken great care of and everything runs smoothly as it should, whilst you are on duty
- Other ad-hoc matters given by superiors
Job Requirements
- Previous experience (1-2 years minimum) working independently in a fast-paced environment
- Excellent level of verbal and written English & Chinese, over messages and on the phone
- A customer-oriented and professional attitude
- Detail-oriented individual with a strong focus on quality
- An outgoing personality
- Fast problem solver
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management or equivalent is preferred
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial, HR Operations (Payroll, Admin, Office Management), Talent Acquisition / Recruitment
Company Profile
Stayz Ventures
We are a short term rental management company, which provides professional services to property investors and homeowners. Our services include everything from strategising, interior design, professional photography, listing creation, marketing, price optimisation and day-to-day management. Our mission is to maximise rental yields for property owners and provide the best experience for our guests.
Guest Relations and Admin Officer
Stayz VenturesRM 2100 - RM 2500
Bukit Jalil
Full-Time
This job is no longer available