Job Description

• Provide continuous technical support via telephone and email related to the product
• Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem.
• Identify the level of technical knowledge and adjust technical communications to solve customer’s problem.
• Conducting basic probing to determine the next action for any software related to enquiries

• EPF
• Socso
• Annual leave
• Medical leave
• 5 working days in a week
• Rest & relax area 
• Quarterly staff recognition and appreciation
• Free shuttle van services from various LRT/ KTM nearby.

• Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.
• IJP – Internal job program.Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.

Job Requirements

• Candidate must possess at least a Certificate/ Diploma/ Bachelor's Degree, Post Graduate Diploma, Professional Degree in IT/ Technical/ Engineering field.
• Required language(s): English and Mandarin
• Must be of Malaysian nationality.
• Training provided - Fresh graduate welcome to apply.
• Applicant must be willing to work on rotational shifts

Additional Info