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Customer Care - Mandarin Speaker [Telco Industry]

Consulting
Full-time
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Ara Damansara, Selangor

About The Job

  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Salary & Benefit 
  • Rest & relax area
  • We are located nearby shopping malls and housing area
  • Shuttle van available in nearby LRT/KTM station
  • Hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)

Career Prospect:
  • Executive > Senior Executive > Specialist > Team Lead > Assistant Manager > Manager > Senior Manager.
  • IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.

Job Requirements

  1. Candidate must possess at least a SPM with 5 passes. SPM/ STPM/ Diploma/ Degree holder are all welcome to apply.
  2. Required language(s): English (Ability to speak in Mandarin will be an added advantage).
  3. Fresh graduates who are interested to start their career in a call centre are also encouraged to apply – TRAINING Provided
  4. Applicant must be willing to work on rotational shifts.
  5. Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
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