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Branch Business Manager

STAR GLORY ASIA (M) SDN BHD
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RM 5000 - RM 8000

Tioman

Full-Time

Job Description

JOB SCOPE
  • Lead and manage a strong team of staff at the branch outlet to deliver a profitable business and provide excellent customer focus sales and services.  
  • Responsible for the bottom-line profitability of the branch outlet business for the company.
  • Analyse local business conditions and make recommendations to identify best practices, pricing, market trends, gaps, risks and opportunities, and oversee the implementation of these recommendations and its initiatives
  • Grow the business through identification of new customers and provide competitive advantage in quality, value/cost, delivery on time and safely.
  • For existing customers, implement Customer Relationship Management (CRM) to ensure customers continue to be delighted with our services. 
  • Drive financial, operational and service levels improvement by ensuring continuous achievements of the KPIs, perform root cause analysis and resolution, develop and monitor improvement plans.
  • Identify new initiatives to find new ways of selling and costs savings opportunities, validate with Marketing and Finance, realize and track the extra value generated and costs savings. 
  • Work with Marketing and support all marketing and promotions to achieve the agreed targets. 
  • Analyse spend against budget and business profits on an ongoing basis to identify opportunities, forecast, track and deliver agreed targets.
  • Ensure delivery, frequency of delivery and routing are as efficient and as cost effective as possible.
  • Work with C&P to ensure a healthy level of stock inventories, reduce slow moving, remove dead stocks, stocks transfer and receiving process are on timely manner and stocks are arranged and displayed in a well organised way
  • Provide leadership by example and manage, develop, coach, train and motivate all staff to perform at their highest performance level in terms of attitude, behaviors, service and sales contribution.         
  • Evaluate staff performance and take the necessary actions as required
  • Resolve customer complaints quickly and identify remedial actions to address the root cause of the problem. 
  • Ensure 100% accuracy for stocks inventory and sales ledger and cash transactions. 
  • Ensure all the company's policy, rules and regulation, standards and procedures are clearly explained to and followed by staff                         
  • Ensure compliance to local law and regulations for all activities at the branch outlet.

SPECIAL CHALLENGES   
As Star Glory has fast expanding business plans with the need to have more people of talent who knows about the duty-free business, it is crucial that this role needs to have a very good understanding of the duty-free industry and how to maximize value and profitability from this competitive customer-oriented business. This role is also expected to grow the business and build a strong customer based and customer relationship to sustain the profitability of the business. This role also requires strong people management skills and to coach and develop their staff to be successful.


Job Requirements

  • Bachelor's degree (Hons) in Business Administration or equivalent 
  • 5 years of experience as Retail Outlet Manager with solid understanding of a successful business and management practices, preferably in duty-free
  • Builds strong customer relationship skills - Customer Relationship Management (CRM)
  • Proven to lead and manage a team, work under pressure and handle customer complaints
  • Superior interpersonal skills and excellent communication skills
  • Highly organized and attention to details oriented                                    
  • Excellent analytical, problem-solving and people organisational skills
  • Good computer literacy
  • Can communicate in English, Malay and Mandarin


Company Benefits

Training Provided

We provide a lot of beneficial training which also includes oversea training!

Company Trip

We provide awesome company trip that you would not want to miss! Also not forgetting our company Annual Dinner!

KPI incentive & Bonus

It is not a dream anymore for anyone if you are able to meet our challenge of achieving RM 10,000.00 per month.

Job Opportunity

Put aside the experience because its the performance that counts most! Get the opportunity of being promoted for the excellent performance!

Friendly Environment

We welcome you with warm and great teamwork

Tea time

We have some complimentary food in the pantry!


Additional Info

Experience Level

4 - 7 Years of Experience

Job Specialisation

Retail Sales


Company Profile

STAR GLORY ASIA (M) SDN BHD-logo-image

STAR GLORY ASIA (M) SDN BHD

Star Glory Asia (M) Sdn Bhd is a wholesaler of duty free products such as premium liquors, cigarettes, wines, beers, perfume and so on. Star Glory Asia (M) Sdn Bhd is a duty free shop that located in Forest City, Johor Bahru, which is a magnificent island that will be developing rapidly in 2017 and Forest City is going to be a big project. Star Glory has become the leading importers of established wines, liquor and beers brands in the Asian region.

Star Glory emphasizes on importance of its customers. We feel that customer is the heart of our corporation. We sincerely believe that our customers are the most important reason for Star Glory to success. The best way to serve our customers is understanding customers needs and wants and fulfill them by our excellent services and products. Star Glory work extensively hard to gain respect from our clients all over the world making fair pricing and excellent service/products.

Our mission is to become the market leader in Asian region in duty free industry. Besides that, our company also involve in other field of business like Haulage logistics, warehousing, ancillary services in port klang and import, export. We believe that with your participation, we will work together for a better future.

Why join us?
We commit to a friendly and professional work environment. We provide opportunities for career advancement within the company. We provide training to develop skill and knowledge among our employees.

company-logo-image

Branch Business Manager

STAR GLORY ASIA (M) SDN BHD

RM 5000 - RM 8000

Tioman

Full-Time

This job is no longer available