Senior Support Executive
Stampede Solution
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Undisclosed
Bangsar
Full-Time
Job Description
- You will participate and assist in the identification and resolution of issues related to software. This includes scheduling and releasing fixes for the client.
- You will need to initiate a meaningful conversation with end users to gather information.
- Involve in sharing session to boost team knowledge and troubleshooting skills
- Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness
- To manage end-to-end application life cycle
- To manage support tickets according to the predefined SLA
- To identify and troubleshoot bugs in existing software, design and release fixes.
- To create troubleshooting documentation and training guides for clients and in-house.
- Suggest product improvements that can minimize cost of support.
Job Requirements
- Strong debugging and problem solving skills
- Strong analytical and communication skills
- Works as a team and enjoy working with people.
- Detailed-orientated
- Strong time management skill with the ability to adhere strictly to deadlines
- Knowledge of client/server application development, Database and MS Office products is added advantage.
Company Benefits
Women Empowerment: 40 for 40
For female employees who have served 40 months employment in the Company, enjoy 120 consecutive days of maternity leave!
Great Employee Engagement & Experience
From bi-weekly sports nights of badminton, bowling, to hikings, movie nights, festive celebrations; enjoy these activities at no cost & just have fun!
Rewards & Recognition
We recognize top performing employees, and award them via salary adjustments, incentives, performance bonus and many more!
Hybrid Working Arrangement
Enjoy the flexibility of working from home, and coming to the office only 1 - 2 times a week (Subject to type of roles and work nature)
Season Pass & Claimable Parking
No matter the frequency of you coming to the office, the Company bear the cost of your parking expenses via season pass & claimable parking.
Medical & Health Coverage
Hospitalisation, Outpatient, & Dental? We care about employee's wellbeing, so don't worry, we got you covered!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
4 - 7 Years of Experience
Job Specialisation
Software Development & QA / Testing, Pre-Sales / IT Business Analyst / Business Intelligence, System & IT Helpdesk / Database Administrator
Company Profile
Stampede Solution
Stampede Holdings is a technology company that owns award winning products and brands including Stampede Solution, Telefonix, C-Pro, Volare and Knock2. We are headquartered in Malaysia with offices in Thailand, Philippines and Vietnam. Stampede is regional leader in financial technology solutions since 2002.
We operate in a casual and fun environment with a team of young and talented individuals - delivering quality software products that contributes significantly to the financial industry. At Stampede, we are committed to an environment that provides the autonomy and freedom to express your creativity and experiment on your curiosity.
