Job Description

•  Gain an awareness of the necessary level of financial control for projects; learning how to budget, forecast, invoice and maintain tight management of ongoing project budgets
• Gain a good understanding of internal department roles, project stages and administrative processes to aid the smooth management from initial brief to final build, delivery and project reporting
• Respond to client requirements as specified in the contract or SLA
• Act as a primary point of contact for client needs requirements and expectations with regards to assigned project

• Primary contact for the assigned project on service delivery and support the Project Manager in identifying growth opportunities and contract profitability
• Support end-to-end planning, build and delivery of assigned project 
• Assist with managing the delivery output process, including briefing client feedback to team members and assist in managing delivery of key stages of work
• Major contribution to overall client satisfaction for project delivery
• Address performance in troubled units/departments to achieve productivity objectives
• Provide input of key documents into project/account repositories
• Manage backup/recovery plans, disaster backup scenarios, capacity management and risk management, communication with the client and business compliance to industry rules and guidance
• Manage all involved internal delivery parties, subcontractors and third-party service providers when necessary 

• Attend and contribute to team meetings in a positive manner
• Share information with team members
• Be comfortable in working with all stakeholders 
• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness 
• Perform other duties as required, including covering absences/leave where required 

Job Requirements

• Diploma or University degree in Computer Science / Software Engineering / Infrastructure or a related discipline
• A natural team player attitude
• Excellent customer service and a good communicator. Communicate effectively in English with all customers and stakeholders
• Able to adapt to change and respond positively when faced with new challenges
• Able to work autonomously, investigate and think analytically to problem-solve in a creative manner
• Good financial acumen
• Be proactive and timely to support the deployment of projects ensuring quality, accuracy and practicality of all tasks
• Excellent time management and organizational skills, with demonstrable experience of working under pressure to tight deadlines and managing multiple work streams with conflicting priorities

Company Benefits

Additional Info