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Customer Service Executive

Sales and marketing
Full-time
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Petaling Jaya, Selangor

About The Job

  • Monitor, improve and maintain accurate information on listings 
  • Respond to inbound enquiries through email, chat or phone.
  • Assist Sales Consultant during the off days. 
  • Be the person to ensure customers are happy and resolve problems with internal stakeholder
  • Create Appointments For Sales Executive Before and After Shift. These Appointments Will Be Add-On For Sales Team
  • Mining and Acquire in Customer Reconciliation ratings on Speedrent's Sales Executive Service Level 
  1. Customer Satisfaction Rate on Sale Agent's Service Level Upon Deal Done
  2. Spearhead Speedrent's Brand Image Improvement




Job Requirements

  • Minimum SPM qualifications (Fresh graduates are encouraged to apply)
  • Possess a service oriented mind-set with excellent telephone etiquette
  • Good verbal and written communications in Bahasa Melayu/ English
  • Motivated, driven and energetic work ethic
  • Strength in communication and competence in consulting and give accurate directions to customers.
  • Positive and serving attitude, professionalism, patience, friendliness, and engagement towards
  • customers, continuously demonstrating confidence, reliability and integrity in difficult situations.

Our Culture

WORKING WITH THE BEST IS NOT ENOUGH, YOU NEED SPEED TOO!

At Speedrent, we have strong vision to make a difference to property rental industry.

Our culture in a sentence: "Speed to everything but you". We (more specifically only our boss, Whei Meng) ought to think it's cool, but if you can't get it, you are not so cool ;p

OK OK, what does it actually mean? Well... everything that we do, has to execute with SPEED, but when it comes to human relationship (you whom we are dealing with), we can take it slow.

We take time to talk, listen and think. Once we have decided, everything has to move with SPEED!

Core Values:

People say it's hard, but we do it anyway!

Yup, we would rather fail than not trying... #YOLO - god knows how many times we failed, but we just keep pushing... keep pushing.... and pushing... and non stop pushing!

Do it because it's right!

You heard it. Do it because it's the right thing to do. And execute it with speed!

Sunshine 

No hanky panky stuff, just full transparent. There is nothing much to say about transparency because anything under sunshine, you can ask. And probably another spin to it, we are all sunshines, happy bunch all day, every-single-day!

Typing too much is pointless until you witness and embrace our mentality. So stop reading, and start applying to get into Speedrent!

PEOPLE SAY IT'S HARD, BUT WE DO IT ANYWAY!

Speedrent is an online platform for landlords and tenants to rent directly. With the focus to make the rental process easy, safe and transparent.

Speedrent has exceeded 100,000+ downloads, 25,000+ property listing, 250+ chat enquiries on a daily basis. Our USP - No Deposit Rental - First in the world. We don't like to brag a lot but we are really, really, really proud of this innovation. We have solved so many tenant's financial pain point by eliminating the mandatory security and utility deposit that is irrelevant to today's trend.

We hate to, but have to brag about our innovation to helping landlord filtering tenants too, because again, we are super duper proud of it. We are the first in Malaysia that actually perform background check and credit scoring all tenants who successfully find house in Speedrent. This is especially important to mitigate racial preference and to promote Bangsa Malaysia while at the same time reduce rental defaults by up to 70%. This means that we bring quality tenants to landlord.

Bragging too much felt like blowing our own trumpet, OKOK enough bragging. But seriously, we have so many more innovations under the hood, but of all, the No Deposit Rental and Credit Scoring Tenant are the most important milestone that we have achieved. Unheard of in the industry.

People say it's hard, but we do it anyway! 
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