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Operations Manager

Operations and admin
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Sentul, Kuala Lumpur

About The Job


  • Oversee the operations of Sonno in Malaysia and Singapore
  • Manage inbound-to-outbound logistics; from shipment to delivery to customer
  • Manage third party warehouse and transportation team in meeting their KPIs
  • Manage relationships with logistics related contractors: warehouse, international carrier, local delivery, customs brokerage and other contractors.
  • Ensure inventory transactions in the system are updated timely
  • Ensure all monthly stocks adjustments and write-offs are updated promptly
  • Report shortages, damages or other discrepancies through inventory reconciliation
  • Develop SOP and processes
  • Monitor and manage returns from customers, according to the agreed SOP
  • Review/ensure accurate forecast is reflected for adequate replenishment from sites
  • Monitor supply chain and mitigate risk of loss of sales arised from supply issues
  • Ensure stocks are replenished based on the inventory target set
  • Sourcing/conducting RFPs for new carriers/partners/suppliers
  • Daily responsibility to ensure our partners are executing the logistics service options & processes as expected
  • Report on returns volumes & cost
  • Assist with projects to improve services and efficiencies across the supply chain

Job Requirements


  1. 2-4 years of work experience
  2. Proven track record as a Logistics Manager or Operations Manager 
  3. Fluency in English and Bahasa is ideal
  4. Industry experience in e-commerce is preferred
  5. Possess excellent analytical skills with demonstrated experience turning data into actionable insights
  6. Strong understanding of WMS systems, inventory control processes, and general manufacturer to customer supply chain knowledge
  7. Experience in managing 3PL
  8. Strong focus on delivering great Customer Experience with super attention to detail and highly organized
  9. Experience in generating reports and proficient at Microsoft Excel

Our Culture


Making Quality Sleep Affordable
At Sonno, we want everyone to have a healthier and happier life, and we believe that a great life begins with a good night’s sleep. We started by designing the perfect product that you will love at first sight and feel. Then, we disrupted the traditional mattress business model to offer you a high-end mattress at factory prices.


When we started Sonno in 2017, we had one mission in mind - to help people sleep well and live better. We know that quality sleep plays an important role in our mental and physical health, and a good mattress can help with that. After all, we spend 1/3 of our lives on our bed.
However, good mattresses are often overpriced and the traditional showroom-buying process is awfully inconvenient. Sonno is shattering the tedious and old-fashioned mattress industry by bringing everything online.
We offer one perfect mattress for everyone's sleeping needs without the added cost of middle men commissions or retail store mark ups, and we make your mattress buying experience a breeze with easy online purchase, free nationwide delivery, and 100 nights trial.