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Operations Manager

Sonno
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This job is for an Operations Manager overseeing logistics operations in Malaysia for Sonno. You might like this job because it involves managing supply chain, developing processes, and improving efficiency in logistics.

RM 4000 - RM 7000

Sentul

Full-Time

Job Description

Responsibilities:

  • Oversee the operations of Sonno in Malaysia
  • Manage inbound-to-outbound logistics; from shipment to delivery to customer
  • Manage third-party warehouse and transportation team in meeting their KPIs
  • Manage relationships with logistics-related contractors: warehouse, international carrier, local delivery, customs brokerage and other contractors
  • Manage customer service related to returns, warranty, delivery
  • Ensure inventory transactions in the system are updated timely
  • Ensure all monthly stock adjustments and write-offs are updated promptly
  • Report shortages, damages or other discrepancies through inventory reconciliation
  • Develop SOP and processes
  • Monitor and manage returns from customers, according to the agreed SOP
  • Review/ensure accurate forecast is reflected for adequate replenishment from sites
  • Monitor supply chain and mitigate risk of loss of sales arised from supply issues
  • Ensure stocks are replenished based on the inventory target set
  • Sourcing/conducting RFPs for new carriers/partners/suppliers
  • Daily responsibility to ensure our partners are executing the logistics service options & processes as expected
  • Report on returns volumes & cost
  • Assist with projects to improve services and efficiencies across the supply chain

Job Requirements

Requirements:

  1. 2-4 years of work experience
  2. Proven track record as a Logistics Manager or Operations Manager 
  3. Fluency in English and Bahasa is ideal
  4. Industry experience in e-commerce is preferred
  5. Possess excellent analytical skills with demonstrated experience turning data into actionable insights
  6. Strong understanding of WMS systems, inventory control processes, and general manufacturer to customer supply chain knowledge
  7. Experience in managing 3PL
  8. Strong focus on delivering great Customer Experience with super attention to detail and highly organized
  9. Experience in generating reports and proficient at Microsoft Excel



Skills

Supply Chain Management
Customer Support
Operations Management
Logistics Management
Reverse Logistics

Company Benefits

Apple Equipment

MacBook provided

Exciting Working Environment

Work hard, play hard

Staff Discount

Sleep well and live better with a Sonno mattress purchased at a staff discount!

Medical Insurance

Medical allowance provided

Free Flow Coffee

Espresso machine in house!

Development Opportunities

Learn and grow with Sonno


Additional Info

Company Activity

Last active - few hours ago

Experience Level

2 - 7 Years of Experience

Career Level

Senior Executive

Job Specialisation

Customer Service, Supply Chain & Logistics


Company Profile

Sonno-logo-image

Sonno

Sonno was started in 2017 with one mission in mind - to help people sleep well and live better. We know how important good sleep is for our physical and mental health, and we want everyone to get the best rest possible. It is why we do what we do – we work hard so you can sleep well.  

We started with one perfect mattress designed in Italy for everyone's sleeping needs without the added cost of middle men commissions or retail store markups. We made the entire mattress buying experience a breeze by offering easy online purchase, free nationwide delivery, and 100 nights trial. 

Today, we’ve sold tens of thousands of sleep products in both Malaysia and Singapore. We have widened our product range to include duvets, pillows, bed sheets, as well as bolsters and we’re constantly in the process of planning for new innovative products. We also have multiple showroom locations in Malaysia and Singapore and have been given 5 star reviews by over 2,000 verified happy sleepers online. 

To find out more about our love for all things sleep related, head to www.sleepsonno.com


company-logo-image

Operations Manager

Sonno

RM 4000 - RM 7000

Sentul

Full-Time

This job is no longer available