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Customer Support Representative

Customer Service
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Sentul, Kuala Lumpur

About The Job

Customer Service Representative Responsibilities
  • Advance customer service experience, create engaged clients and promote organic growth
  • Take ownership of customers' issues and follow problems through to resolution
  • Generating sales leads that develop into new customer
  • Monitor all customer service channels such as email, social media, WhatsApp & phone
  • Perfect service procedures, policies, and standards
  • Maintain an orderly workflow according to priorities
  • Take the extra mile to engage customers

Job Requirements

Customer Service Representative Requirements
  • 1 - 3 years of work experience
  • Some proven working experience as a customer service representative
  • Expertise in providing customer service support
  • Strong phone contact handling skills and active listening
  • Positive attitude and problem-solving skills
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools
  • Recognition of the industry’s latest technology trends and applications
  • Capacity to think strategically and to lead
  • Strong client-facing, sales and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Experience with e-commerce business is good to have

Our Culture


When we started Sonno in 2017, we had one mission in mind - to help people live better. We know that quality sleep plays an important role in our mental and physical health, and a good mattress can help with that. After all, we spend 1/3 of our lives on our bed.
However, good mattresses are often overpriced and the traditional showroom-buying process is awfully inconvenient. Sonno is shattering the tedious and old-fashioned mattress industry by bringing everything online.
We offer one perfect mattress for everyone's sleeping needs without the added cost of middlemen commissions or retail store markups, and we make your mattress buying experience a breeze with easy online purchase, free nationwide delivery, and 100 nights trial.


Help people live better
At Sonno, we want everyone to have a healthier and happier life, and we believe that a great life begins with a good night’s sleep. We started by designing the perfect product that you will love at first sight and feel. Then, we disrupted the traditional mattress business model to offer you a high-end mattress at factory prices.