Customer Support Manager
Sonno
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RM3000
Sentul
Full-Time
Job Description
Customer Service Representative Responsibilities
- Advance customer service experience, create engaged clients and promote organic growth
- Take ownership of customers' issues and follow problems through to resolution
- Generating sales leads that develop into new customer
- Monitor all customer service channels such as email, social media, WhatsApp & phone
- Perfect service procedures, policies, and standards
- Maintain an orderly workflow according to priorities
- Take the extra mile to engage customers
Job Requirements
Customer Service Representative Requirements
- 1 - 3 years of work experience
- Some proven working experience as a customer service representative
- Expertise in providing customer service support
- Strong phone contact handling skills and active listening
- Positive attitude and problem-solving skills
- Proficiency in English
- Working knowledge of customer service software, databases, and tools
- Recognition of the industry’s latest technology trends and applications
- Capacity to think strategically and to lead
- Strong client-facing, sales and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Experience with e-commerce business is good to have
Company Benefits
Apple Equipment
MacBook provided
Exciting Working Environment
Work hard, play hard
Staff Discount
Sleep well and live better with a Sonno mattress purchased at a staff discount!
Medical Insurance
Medical allowance provided
Free Flow Coffee
Espresso machine in house!
Development Opportunities
Learn and grow with Sonno
Additional Info
Company Activity
Last active - few days ago
Experience Level
1 - 7 Years of Experience
Job Specialisation
Customer Service
Company Profile
Sonno
Sonno was started in 2017 with one mission in mind - to help people sleep well and live better. We know how important good sleep is for our physical and mental health, and we want everyone to get the best rest possible. It is why we do what we do – we work hard so you can sleep well.
We started with one perfect mattress designed in Italy for everyone's sleeping needs without the added cost of middle men commissions or retail store markups. We made the entire mattress buying experience a breeze by offering easy online purchase, free nationwide delivery, and 100 nights trial.
Today, we’ve sold tens of thousands of sleep products in both Malaysia and Singapore. We have widened our product range to include duvets, pillows, bed sheets, as well as bolsters and we’re constantly in the process of planning for new innovative products. We also have multiple showroom locations in Malaysia and Singapore and have been given 5 star reviews by over 2,000 verified happy sleepers online.
To find out more about our love for all things sleep related, head to www.sleepsonno.com
