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Digital Executive (Client Servicing)

Sales and marketing
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Kuala Lumpur, Kuala Lumpur

About The Job

As a Digital Executive, we expect you to have an in-depth understanding of how social media marketing can help the client achieve their business goals and perform multiple tasks with minimum supervision. You will be working directly with clientele.

  • Plan and execute social media strategies to support clients' overall business goals and objectives
  • Assist with creation, conceptualisation, and presentation of digital marketing strategies and integrated marketing campaigns
  • Collaborate with internal teams to design, develop, and implement digital projects
  • Proactively manage client expectations, prioritize and negotiate timelines and deliverables where necessary to meet key business objectives
  • Attend meetings as required, which may include travel to clients’ offices/events, and help convert potential clients to long-term clients of the agency
  • Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
  • Maintain good relations with your clients, providing timely & efficient responses to all client queries
  • You shall be assisting in branding for the company but not limited to communications, marketing, and development of ideas, concepts, sponsorship, branding and promotional plans for Social Groove Solutions.

Job Requirements

  1. Relevant experience & solid organizational skills, including time management & multitasking skills
  2. Excellent client management skills
  3. Ability to effectively communicate information and ideas
  4. Strong understanding of social and digital space
  5. Strong written and verbal communication skills in English (Bahasa Malaysia and Mandarin is an added plus)
  6. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma or Bachelor in Digital Marketing, Mass Communications, Public Relations, or equivalent
  7. Good interpersonal skills with ability to communicate at all levels
  8. Good working attitude and strong sense of responsibility
  9. Fresh grads with internship experience are welcome, minimum 1 year working experience preferred

Our Culture


Imagine working in an environment where you can also swim and embrace nature, cook your own food at the open air kitchen and enjoy a cup of coffee while in the hipster meeting room, that's what you will basically see in the office on a regular basis.
We encourage every of our team members to think differently, be creative and be bold in making decisions, and innovate the best out of your abilities to bring us up to the next level. 


If you are a creative geek, tech enthusiast and a content creator yourself, then you are at the right place! That's right, we are Social Grooves! It all started at an small office cubicle on May 2015, where one social enterprise enthusiast named Christopher Tock shared his love on Digital transformation .
Today, Social Groove Solutions Sdn Bhd has expanded it services well beyond a mere Digital Marketing agency, we are a one stop 'Creative MarTech' company that provides online marketing, digital public relations, social media marketing, and many more, its a company that connects businesses and communities.