Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Set up new customer accounts &  Perform customer verifications
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• All staff members must ensure all SLA’s are met (Service Level Agreements)

Job Requirements

1. 1 year experience but the more the better  
2.  Possession of creative thinking and problem solving skills.
3.  Proficient in graphic design skills with a strong portfolio.
4.  Able to interact, and communicate
5. Self-driven and independent who can work independently as well as with a team
6. Startup/ eCommerce knowledge or experience is a strong asset 
7. Adaptable, resilient and able to thrive in ambiguity. Things change quickly in startup and fast-paced. You need to be able to keep up.

Company Benefits

Additional Info