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Client Relations Specialist

Smobble
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Undisclosed

Bandar Utama

Full-Time

Job Description


We’re looking for a mild-mannered superwoman/superman who is able to turn difficult situations around for others. Everybody needs good customer service whether you are buying a product or getting served in a restaurant. 



But beyond that, you will be the one taking our customers on a journey to financial freedom and by spreading the joy of online marketing; you will have a fulfilling time making other people happy!

You will be representing the company in providing and delivering communicative, quality service to customers before, during, and after prospect and customer requirements are met.

You will put yourself in the shoes of our customers and find ways to make their experience as awesome as it can be!

Responsibilities:

  • Answer daily assigned emails and calls.
  • Initiate contact with prospects.
  • Respond to social media messages (Facebook, Instagram, WhatsApp).
  • Manage and maintain customer data.
  • Manage and monitor fulfillment of company products.
  • Assist in daily customer transactions.
  • Taking care of Facebook community.
  • Support customers and students in workshops and events.


Results:

  • Understand all company products and offers.
  • Attain customers through phone calls, emails and at events.
  • Revert to emails within 24 working hours.
  • Resolve and reduce customer issues.
  • Ensure the deliveries of company products to customers.

*You will have the option to work from home or at the physical office in Bandar Utama.
*Check our company profile for more additional benefits for being a part of the team!


Job Requirements

  • Degree in Mass Communication, Marketing or equivalent.
  • Good knowledge with Gmail, Google Documents, Google Drive.
  • Analytical mind with problem-solving aptitude.
  • Excellent command of spoken and written English. 
  • Familiarity with customer experience and service procedures.
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Experience in customer service roles is desirable.
  • Excellent time management in completing tasks.


Company Benefits

Paid Vacation / Overseas Work Trip Opportunities

*T&C Applies

Guaranteed 13 Months Salary

*T&C Applies

Tech Allowance

*T&C Applies

Self-Care and Personal Development Allowance

*T&C Applies

100% Remote

*T&C Applies

Medical Allowance

*T&C Applies


Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

General Work, Management Trainee, Others


Company Profile

Smobble-logo-image

Smobble

Smobble is an exciting dot com company of the future and we’re in the business of spreading knowledge and great ideas over the internet. We are one the world’s leading publishing companies in our chosen fields of expertise. We have done live events, seminars and workshops in over 20+ countries around the world and have served over a million entrepreneurs.


company-logo-image

Client Relations Specialist

Smobble

Undisclosed

Bandar Utama

Full-Time

This job is no longer available