Customer Services Officer (based in KL City)
Singapore Airlines Limited
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RM 2000 - RM 4000
Kuala Lumpur - CBD
Full-Time
Job Description
- To confidently and professionally represent Singapore Airlines to a wide range of stakeholders, including general public, travel industry and service partners
- Recommend travel products and services, quote fares and provide after sales service to our customers
- Assist customers with flight bookings and changes
- To provide resolution to general reservations, fares and ticketing issues from customers and service partners
- Guide and advise customers on website related matters (singaporeair.com)
- Respond to customers' feedbacks and enquiries over the phone, email and online channels
- Handle general group reservation and quotation operations
- Assist with handling of flight disruptions as assigned
- Assist with handling crisis operations
Job Requirements
- Minimum STPM / A-Level / Diploma
- Preferably with 02 years’ experience in airline reservations
- Knowledge of customer service system & Fares/Ticketing
- Computer proficiency, with operating knowledge in Microsoft Office applications (Words, Excel)
- Passionate about customer service and possess excellent telephone etiquette
- Able to communicate effectively through active listening and problem solving skills
- Great team player
- Fluent in written and spoken English and Bahasa Malaysia
If you've got what it takes to succeed in the above role, please send us your application with a complete resume by Tuesday, 01 October 2019.
We regret that only shortlisted candidates will be notified.
Company Benefits
Smart Casual Everyday
More relaxed and comfortable work environment, which can lead to increased productivity and a better work-life balance.
Flexible Working Arrangement
Includes the option to work from home twice a week, allowing for greater work-life balance and flexibility in managing your workload
Training & Development
You will be given opportunities to enhance your professional and personal development
Medical Benefits
We offer comprehensive medical benefits
Attractive Leave
We offer an attractive leave package to you!
Travel Benefits
Free air ticket once a year to any destination on the Singapore Airlines' network
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial, Customer Service, HR Operations (Payroll, Admin, Office Management)
Company Profile
Singapore Airlines Limited
Experience the world-class air transportation services of Singapore Airlines, the most awarded airline globally, including Fortune Magazine's 2018 Top 50 World's Most Admired Companies (ranked 32). Our commitment to excellence shines through our fleet modernization, product and service innovation, and market leadership, which have established us as one of the most respected travel brands worldwide.
As a member of our team, you'll be part of an organization dedicated to providing exceptional customer care and service. Our modern passenger fleet of over 100 aircraft, including Scoot, and nearly 180 aircraft in the SIA Group fleet, cover 136 destinations in 37 countries. Join us as an airline professional and become part of our iconic Singapore Girl symbolizing quality and excellence in customer service.
We invest in our staff, recruiting bright and dynamic individuals and providing them with over $125 million in annual training to reach the highest standards of professional and personal competence. Be a part of our success story and fly high as an airline professional.
Your opportunity to prove yourself begins right here, at Singapore Airlines.
Customer Services Officer (based in KL City)
Singapore Airlines LimitedRM 2000 - RM 4000
Kuala Lumpur - CBD
Full-Time
This job is no longer available