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Front Desk Officer

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Bukitintang , Chowkit , Kuala Lumpur

About The Job

  • The Front Office  Agent is typically the guest’s first interaction with our hotel so we need to make sure it is consistently a positive one. 
  • Balancing charges and revenues, as well as assisting with all aspects of guest services.
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. 
  • Process all payment types such as room charges, cash, checks, debit, or credit. 
  • Process all check-outs including resolving any late and disputed charges. 
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns. 
  • Coordinate with Housekeeping to track readiness of rooms for check-in. 
  • Communicate parking procedures to guests. 
  • Supply guests with directions and information regarding property and local areas of interest. 
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. 
  • Complete designated cashier and closing reports in the SIMMS PMS system. 
  • Cash guests' personal checks and traveler's checks. 
  • Count bank at the beginning and end of shift. 
  • Balance and drop receipts according to Accounting specification

Job Requirements

Experience in Guest Services, excellent communication, guest service and time management skills, knowledge of the hotel industry and the hotel boutique concept.

Our Culture


All new and trending two and three-star boutique hotels in Malaysia for business and leisure travel - SIMMS Boutique Hotel, SIMMS Grand Inn & SIMMS Garden Hotel. Many moments in life deserve a special space. Like special business trips, reunions and of course your holiday travel! Our spaces provide range of facilities of different capacity at the heart of the city, with customised facilities. With us, moments become cherished memories!

Located in heart of city centre, our hotels are within walking distance to major attractions and shopping malls. SIMMS Malaysia group offers 246 well-appointed rooms with magnificent views Bukit Bintang and Chow Kit. Ranging from superior rooms to suites, all accommodations have been carefully designed with modern designs and colourful décor – while maintaining the comfort in the most reasonable and competitive pricing. 


Smart International Motel Management System (SIMMS) group is a Canadian hospitality group that owns and manages exquisite hotels and resort around the globe. 

SIMMS has ventured into the South-Asian hospitality market as it the most preferred tourist attraction and holiday destination.