Job Description

• The Front Office  Agent is typically the guest’s first interaction with our hotel so we need to make sure it is consistently a positive one. 
• Balancing charges and revenues, as well as assisting with all aspects of guest services.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. 
• Process all payment types such as room charges, cash, checks, debit, or credit. 
• Process all check-outs including resolving any late and disputed charges. 
• Answer, record, and process all guest calls, messages, requests, questions, or concerns. 
• Coordinate with Housekeeping to track readiness of rooms for check-in. 
• Communicate parking procedures to guests. 
• Supply guests with directions and information regarding property and local areas of interest. 
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. 
• Complete designated cashier and closing reports in the SIMMS PMS system. 
• Cash guests' personal checks and traveler's checks. 
• Count bank at the beginning and end of shift. 
• Balance and drop receipts according to Accounting specification

Job Requirements

Additional Info