Job Description

1. Determining the cause of the problem
2. Selecting and explaining the best solution to solve the problem
3. Expediting correction or adjustment; following up to ensure resolved within time limit 

• Managing incoming calls and customer service inquiries via phone, emails, online chats and social media 
• Ability to multi-task, prioritize and manage time effectively 
• Customer orientation and ability to adapt/respond to different types of situations 
• Excellent communication and presentation skills
• Build sustainable relationships of trust through open and interactive communication 
• Provide accurate, valid and complete information by using the right methods/tools 
• Compile reports on overall customer satisfaction 
• Work with customer service manager to ensure proper customer service is being delivered 
• Work closely with different departments such as Production, Purchasing, Logistics and Marketing team

Job Requirements

• Listening Skills/ Active Listening 
• Resolving Conflict / Problem Solving 
• Multitask
• Patience 
• Extrovert and have a good communication skills 
• Takes Responsibilities 
• Positive Attitude 
• You love to work around with others as a team
• Computer skills 
• Speaks English & Malay (Mandarin is a surplus) 

Company Benefits

Additional Info