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Customer Service Representative

Operations and admin
Full-time
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Cheras, Kuala Lumpur

About The Job

 
Resolve customer complaints via phone, email, online chats or social media
  1. Determining the cause of the problem
  2. Selecting and explaining the best solution to solve the problem
  3. Expediting correction or adjustment; following up to ensure resolved within time limit 

  • Managing incoming calls and customer service inquiries via phone, emails, online chats and social media 
  • Ability to multi-task, prioritize and manage time effectively 
  • Customer orientation and ability to adapt/respond to different types of situations 
  • Excellent communication and presentation skills
  • Build sustainable relationships of trust through open and interactive communication 
  • Provide accurate, valid and complete information by using the right methods/tools 
  • Compile reports on overall customer satisfaction 
  • Work with customer service manager to ensure proper customer service is being delivered 
  • Work closely with different departments such as Production, Purchasing, Logistics and Marketing team

Job Requirements

  • Listening Skills/ Active Listening 
  • Resolving Conflict / Problem Solving 
  • Multitask
  • Patience 
  • Extrovert and have a good communication skills 
  • Takes Responsibilities 
  • Positive Attitude 
  • You love to work around with others as a team
  • Computer skills 
  • Speaks English & Malay (Mandarin is a surplus) 

Our Culture

OUR VISION

Making Natural and Organic products affordable for all Asian families

Signature Market (signaturemarket.co) is a direct to consumer brand. Our members get to purchase wholesome products at 20% - 50% off retail. We are able to achieve that by going direct skipping expensive distribution channel cost. We have a strong 50 pax team, growing to 100 by end of 2019. Come join our fast growing journey!!

OUR CULTURE

1. Focus on the big vision, be rigor & fast. Make a difference!!
2. Build value in everything we do. Things are always better off because we are there.
3. Building long term relationship is our priority. Business is always long term.
4. Everyone is a leader. Be the source for the change you wish to see.
5. Everyone is powerful and capable. Challenge yourself to see a bigger you.
6. Honesty is the best policy. Open feedback helps you to grow stronger and better.
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