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Customer Care Support

Operations and admin
Full-time
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Cheras, Kuala Lumpur

About The Job

Befriend with customers in order for them to trust you and take your advice. Their feedback would be the best solution to improve our company's progress as well as products.

  • Providing advice on purchasing products or services
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolved within a time limit
  • Managing incoming calls and customer service inquiries via phone, emails, online chats and social media
  • Work with the customer service manager to ensure proper customer service is being delivered

Job Requirements

  • An outgoing and friendly person who enjoys talking with people.
  • Can speak in English and Bahasa Malaysia, Mandarin (added advantage).
  • With a "getting things done" attitude.
  • Go the extra mile to engage with customers.
  • Ability to Work Under Pressure
  • Attentiveness

Our Culture

OUR VISION

Making Natural and Organic products affordable for all Asian families

Signature Market (signaturemarket.co) is a direct to consumer brand. Our members get to purchase wholesome products at 20% - 50% off retail. We are able to achieve that by going direct skipping expensive distribution channel cost. We have a strong 50 pax team, growing to 100 by end of 2019. Come join our fast growing journey!!

OUR CULTURE

1. Focus on the big vision, be rigor & fast. Make a difference!!
2. Build value in everything we do. Things are always better off because we are there.
3. Building long term relationship is our priority. Business is always long term.
4. Everyone is a leader. Be the source for the change you wish to see.
5. Everyone is powerful and capable. Challenge yourself to see a bigger you.
6. Honesty is the best policy. Open feedback helps you to grow stronger and better.
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