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Operations Manager (Facebook Live)

Marketing - Digital
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KL Eco City, Kuala Lumpur

About The Job

You will be responsible to lead and manage a team to handle all operational activities related to Facebook LIVE stream events. We are looking for a go-getter, someone who has experience in both Events Management and some technical understanding of live streaming production and eCommerce. 

Ultimately, this person should be able to understand what exactly needs to be done across the three stages of LIVE streaming activities (pre-event, during event and post-event). Likewise, he/she must be able to lead and set the right work expectations for the team.

Concept understanding: Deep dive into each LIVE stream event’s requirements. This is where we will need you to have a good understanding of eCommerce (such as what kind of products / categories are going to be featured, how does the marketing promotion work, the logistics arrangement of showcase products + in house equipments/tools from one place to another and other relevant tasks to ensure an excellent LIVE stream event).

Coordinate with multiple stakeholders: Reach out and collaborate closely with our corporate partners, brand/product owners to ensure things are carried out in an organized manner.

Planning, Execution and Monitoring:
Plan, strategize and set relevant tasks for each team member to ensure all necessary work are carried out across the three stages of Facebook LIVE events

Identify gaps for improvements: Be able to pinpoint what are some of the areas that we can improve in terms of the LIVE features to our Product Management team.

Job Requirements

What are the job requirements?
  • 3 - 4 years in events management (preferably someone with managerial experience and has led teams across multiple projects before in the past).
  • Possess good understanding knowledge of eCommerce (especially Product and Category management, Promotions) or at least have had direct work experience with clients from the eCommerce industry.
  • Well versed in video and audio production (example: able to understand how to prepare a Facebook livestream show using a smartphone or camera, other related A/V equipment and tools).
  • Ability to adapt to quick changes and able to work in a fast paced start-up environment.
  • Fluent in English and Bahasa Malaysia (Mandarin / Chinese is an additional plus point).
  • Proficient in Microsoft tools (Word, Excel, Powerpoint) / Google (Docs, Sheets).
  • Excellent verbal and written communication skills.
  • Strong critical thinking skills to be able to identify bottlenecks/problems of the operational workflow.

Our Culture


Founded in 2013, SHOPLINE’s mission is to build an e-commerce platform where merchants can create their own online shop and provide the best shopping experience to their customers. SHOPLINE’s system allows merchants to quickly and easily create their own online shops that could be viewed on all mobile devices. It also comes with comprehensive features such as order and inventory management systems, payment and logistics systems, design themes, shop analytics tools, promotion tools, plus integration with various 3rd party services.
With our excellent team, we were accepted into the Silicon Valley-based 500 Startups accelerator in 2014. We were also one of the first startups invested by Alibaba Entrepreneurs Fund in 2016. Our team is agile and we provide benefits and support comparable to overseas startups. If you are interested in e-commerce or working in a startup environment, come talk to us!


  • Our team is smart, friendly, self-driven, and passionate about the work we do.
  • We work in a collaborative open space where we encourage creativity and ideas flow freely.
  • You’ll be able to steer the future roadmap to improve our products, big or small, and see the results of your products reach our customers.
  • Get to work with flexible working hours. Our priority is on getting the job done.
  • Flat structure environment, you will be able to work independently and make your own choices.
  • We provide guidance and mentorship to polish your technical skills as well as your entrepreneurship mindset.
  • Ability to deploy and launch your work daily. No need to wait for lengthy management approval.