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Customer Support Associate

Shopline Malaysia
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RM 3000 - RM 3800

KL Eco City

Full-Time

Job Description

What you'll be doing: 
  • Manage customer success and happiness of our 22,000+ merchants by providing top-notch support and service to all of our merchants in the region. 
  • Answer any incoming questions via live-chat, email and handle customer enquiries. 
  • Provide effective feedback to the product team to prioritise development tasks and suggest new product features. 
  • Be a strong advocate for our brand and product, interact and build a community of loyal customers. 
  • Perform other administrative duties pertaining to all marketing and sales activities. 
  • Prepare and present a workshop event for our merchants. 
  • Meet upselling/ retention target. 

Job Requirements

Who we're looking for: 
  • High school certification, University Diploma/ Degree. 
  • 1-2 years of experience in E-commerce and Customer Service is preferred. 
  • Fresh graduates are welcomed to apply!
  • Excellent communication skills, good command of Mandarin & English. 
  • Candidate has to be able to read, write & speak in Mandarin
    *Please apply only if you can fullfill this requirement*
  • Strong typing skills in:  Traditional Chinese, English & Bahasa Malaysia. 
  • Well organised and good time management skills. 
  • Self-starter and good team player. 
  • 100% customer-focused attitude. 
  • Positive attitude, patient with people and willing to learn. 
  • Ability to handle multiple tasks under pressure. 
  • Curious and interested in technology and new products. 
  • Experience in any customer facing role is preferred. 

Company Benefits

Flexible Benefits

To take care of our employees in optical, dental, health screening, and other wellness needs.

Awesome Pantry

We have free coffee, tea and snacks for you to munch at work.

Casual Attire

Everyday is Friday :)

Company Laptop

So you can work from anywhere!

Work From Home

Work from home flexiability given!

Comprehensive Medical Insurance

To ensure our most valuable asset - our employees are protected.


Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 15 Years of Experience

Job Specialisation

Customer Service


Company Profile

Shopline Malaysia-logo-image

Shopline Malaysia

Founded in 2013, SHOPLINE’s mission is to build an e-commerce platform where merchants can create their own online shop and provide the best shopping experience to their customers. SHOPLINE’s system allows merchants to quickly and easily create their own online shops that could be viewed on all mobile devices. It also comes with comprehensive features such as order and inventory management systems, payment and logistics systems, design themes, shop analytics tools, promotion tools, plus integration with various 3rd party services.
With our excellent team, we were accepted into the Silicon Valley-based 500 Startups accelerator in 2014. We were also one of the first startups invested by Alibaba Entrepreneurs Fund in 2016. Our team is agile and we provide benefits and support comparable to overseas startups. If you are interested in e-commerce or working in a startup environment, come talk to us!

company-logo-image

Customer Support Associate

Shopline Malaysia

RM 3000 - RM 3800

KL Eco City

Full-Time

This job is no longer available