Job Description

• Manage customer success and happiness of our customers by providing top-notch support and service.
• Learn and understand our product and keep updated with the new product features.
• Answer incoming questions via live chat, email and phone calls, handle customer enquiries.
• Collect feedback and highlight the pain point from customers.
• Provide effective feedback/report to the product team to prioritise development tasks and suggest new product features.
• FAQ and workshop materials editing.
• Be a strong advocate for our brand and product, interact and build a community of loyal customers
• Provide office administrative support.
• Perform other administrative duties pertaining to all marketing and sales activities.
• Be our product hero and solve problems.
• Customer relationship maintenance which includes:
• Customers visiting and providing suggestion with operations and marketing ideas.
• Maintain a good relationship with customers.
• Customer Analytics
• Evaluate the development of customers and suggest the best solution to them.
• Contacts maintaining.

Job Requirements

• A sincere relationship-builder, self-motivator, and team player.
• 100% customer-focused attitude.
• Excellent communication skills.
• Strong typing skills and good command of English and Chinese.
• Strong time management and expectation management skills.
• Comfortable with uncertainty and situations where there is no “right answer.”
• Positive attitude, patient with people and willing to learn.
• Curious and interested in technology and new products.
• Knowledge with E-commerce environment in Malaysia
• Good public speaking skills.

• E-commerce marketing experiences.
• Hands on experiences with marketing tools like: Google Analytics/Facebook Pixel, AdWords, etc.
• Project and account management skills
• Sales skills and mindset.
• Experience in any customer facing role or at E-commerce platforms is preferred.
• Adapt to CRM tools i.e. Salesforce, Intercom and Zendesk.
• Knowledge with E-commerce marketing tools, such as Google Analytics, Facebook Pixel, AdWords, etc.

Company Benefits

Additional Info