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Relationship Management/ Key Account Management

Other
Full-time
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Midvalley Southpoint , Kuala Lumpur

About The Job

  • Acquire and maintain a close relationship with Tier 2 and Tier 1 Power Sellers that sign up via our Vendor Acquisition team or via organic sign up.
  • Identify the needs for each Shopee Seller, and position the Shopee platform in order to solve the problems Shopee Sellers face.
  • Grow order rates and SKU composition of Shopee Seller accounts to sustainable levels.
  • Educate and onboard Shopee sellers on methods in which they can optimize their Shopee Store and business to increase their traction in Shopee.
  • Select and curate SKUs for various campaigns, promotions, online marketing, and media as required.
  • Report and track progress on seller activity, results and category initiatives.
  • Maintain and optimize all forms of seller promotions and incentives (Shopee Perks) as to not allow for abuse, nor excessive use of resources.
  • Accurately document and record Shopee Seller Perks and Promotions for the Shopee content team to initiate.
  • Actively churn Shopee Sellers that are not cooperative, and do not produce the results in line with the direction of Shopee.
  • Identify potential synergy points with other departments.

Job Requirements

  • Driven, motivated and hunger to learn and gain more knowledge.
  • Logical thinking and strong problem solving skills.
  • Good team player, with an aptitude for work and the ambition to constantly outperform your KPIs.
  • With 2-3 years working experience in the related field.

Our Culture

OUR VALUES

We Serve
Our customers are the sole arbiter of the value of our products and services. We strive to meet unmet needs and serve the underserved.

We Adapt
Rapid change is the only constant in the digital age of ours. We embrace change, celebrate it and always strive to be a thought leader that influences it.

We Run
We are in a constant race to success while grappling with rapidly shifting forces. We move faster, better and with more urgency every day.

We Commit
Our work is our commitment. We commit to our values, institution, customers and partners. We commit to each other. Above all, we commit to doing the best we can and being the best we are.

We Stay Humble
We have travelled a long way from our humble beginning and yet, we never lose our humility in our continual quest for greater heights.

WHO WE ARE

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. 

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice. Shopee has a wide selection of product categories ranging from consumer electronics to home & living, health & beauty, baby & toys, fashion and fitness equipment. 

Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
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