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Dispute Management

Operations and admin
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Midvalley Southpoint , Kuala Lumpur

About The Job

  • Act as interface between buyer and seller, setting realistic expectations, resolving fulfilment related problems and providing support to customer ensuring a high level of satisfaction.
  • Ensure resolution of fulfilment related problems and disputes.
  • Provide effective solution for customer disputes issue.
  • Assisting in developing and improving existing dispute process.
  • Assume additional responsibilities as assigned.

Job Requirements

  • Good degree from a recognized university.
  • Both Fresh graduates or experienced applicants are welcome (we can discuss the entry level based on your previous experience).
  • Strong communication skills in email, face-to-face conversation and messenger discussion.
  • Strong logical thinking and problem-solving skills at all times.
  • Good team player, positive attitude and eager to learn.
  • Driven and motivated.
  • Has passion in the eCommerce industry.
  • Previous experience in dispute is a plus.
  • Previous experience in using Zendesk system is a plus.

Our Culture


We Serve
Our customers are the sole arbiter of the value of our products and services. We strive to meet unmet needs and serve the underserved.

We Adapt
Rapid change is the only constant in the digital age of ours. We embrace change, celebrate it and always strive to be a thought leader that influences it.

We Run
We are in a constant race to success while grappling with rapidly shifting forces. We move faster, better and with more urgency every day.

We Commit
Our work is our commitment. We commit to our values, institution, customers and partners. We commit to each other. Above all, we commit to doing the best we can and being the best we are.

We Stay Humble
We have travelled a long way from our humble beginning and yet, we never lose our humility in our continual quest for greater heights.


Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. 

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice. Shopee has a wide selection of product categories ranging from consumer electronics to home & living, health & beauty, baby & toys, fashion and fitness equipment. 

Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.