company-logo-image

Dispute Management

Shopee Malaysia
ashley-avatar-image

AI-generated summary

beta
speech-bubble-tail-image

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

Undisclosed

Midvalley Southpoint

Full-Time

Job Description

  • Act as interface between buyer and seller, setting realistic expectations, resolving fulfilment related problems and providing support to customer ensuring a high level of satisfaction.
  • Ensure resolution of fulfilment related problems and disputes.
  • Provide effective solution for customer disputes issue.
  • Assisting in developing and improving existing dispute process.
  • Assume additional responsibilities as assigned.


Job Requirements

  • Good degree from a recognized university.
  • Both Fresh graduates or experienced applicants are welcome (we can discuss the entry level based on your previous experience).
  • Strong communication skills in email, face-to-face conversation and messenger discussion.
  • Strong logical thinking and problem-solving skills at all times.
  • Good team player, positive attitude and eager to learn.
  • Driven and motivated.
  • Has passion in the eCommerce industry.
  • Previous experience in dispute is a plus.
  • Previous experience in using Zendesk system is a plus.


Additional Info

Company Activity

Last active - 1 hour ago

Experience Level

0 - 7 Years of Experience

Job Specialisation

Admin / Human Resources


Company Profile

Shopee Malaysia-logo-image

Shopee Malaysia

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. 

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice. Shopee has a wide selection of product categories ranging from consumer electronics to home & living, health & beauty, baby & toys, fashion and fitness equipment. 

Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.

company-logo-image

Dispute Management

Shopee Malaysia

Undisclosed

Midvalley Southpoint

Full-Time

This job is no longer available