Customer Service Agent (Mandarin Speaker)
Shopee Malaysia
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Undisclosed
South Point Tower
Full-Time
Job Description
- Primarily handle inquiries pertaining to orders, payments, shipping, vouchers and etc from both sellers and buyers via live chat
- Level 1 Customer Service is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to users via callback or email
- Update case details appropriately, i.e. Gdocx, Salesforce and etc
- To meet Key Performance Indicators such as average handling time, FCR rate, email/chat response rate, customer satisfaction score and etc
- Communicate effectively by providing accurate information to Shopee users and external partners such as Poslaju and iPay88, where appropriate
- Communicate effectively with team members
- Take on ad-hoc projects/assignments
Job Requirements
- Passionate Diploma holder and fresh graduates are welcome to apply
- Excellent command of Mandarin language is required
- Business writing skill is mandatory
- Good typing skill
- Ability to work independently, flexible and adaptable
- Ability to multi-task, prioritize and manage time effectively
- Demonstrate teamwork all the time
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 3 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial, Customer Service, HR Operations (Payroll, Admin, Office Management)
Company Profile
Shopee Malaysia
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice. Shopee has a wide selection of product categories ranging from consumer electronics to home & living, health & beauty, baby & toys, fashion and fitness equipment.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice. Shopee has a wide selection of product categories ranging from consumer electronics to home & living, health & beauty, baby & toys, fashion and fitness equipment.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
Customer Service Agent (Mandarin Speaker)
Shopee MalaysiaUndisclosed
South Point Tower
Full-Time
This job is no longer available