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Customer Experience Enhancement Intern

Shopee Malaysia
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Undisclosed

South Point Tower

Internship

Job Description

We are looking for a 6 months intern to join us as the Customer Experience Enhancement Intern. During the internship, you will be supporting the Customer Experience Team to co-create a delightful customer experience journey at Shopee. At the end of your internship, expect yourself to be equipped with good project management, change management and data analysis skills.

Job descriptions:
  • Support in rolling out process improvement and initiatives to create a delightful customer experience 
  • Work with various teams (e.g. Operations, Product, Business Development, Marketing) to understand user issues/problems, business requirements, propose suitable solutions and plan project roadmap
  • Project management: monitor progress, track performance and prepare reports on the metrics
  • Support in driving quality excellence in the processes to ensure the initiatives are conforming to customers’ feedback
  • Continuously assess the operational processes to formulate action plans to reduce issues 

Job Requirements

Requirements:
  • Currently pursuing Bachelor's Degree, pursuing courses in (or have passion to learn) Business .
  • Able to commit for min. 4 months internship, commence before mid May 2021.
  • Good problem-solving skills to effectively address any issue in projects and collaboration with teams
  • Effectively handle multiple, concurrent demands and prioritize responsibilities.
  • Highly detail-oriented and meticulous.
  • Knowledge in MS Excel, MS Powerpoint and analyzing big data set will be an added advantage
  • Fresh graduates who are open for internship will be considered too.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

#NoExperienceNeeded

Job Specialisation

Clerical, Administrative & Secretarial


Company Profile

Shopee Malaysia-logo-image

Shopee Malaysia

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. 

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice. Shopee has a wide selection of product categories ranging from consumer electronics to home & living, health & beauty, baby & toys, fashion and fitness equipment. 

Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.

company-logo-image

Customer Experience Enhancement Intern

Shopee Malaysia

Undisclosed

South Point Tower

Internship

This job is no longer available