Job Description

• Verify and ensure data integrity and accuracy from External Partners within Internal system 
• Validation/ reconciliation of merchants' Transaction Reports
• Investigate and resolve any disputed transactions from customers or merchants
• Follow up via various channels to delinquent accounts, make payment arrangements, and document collection efforts timely
• Work closely with Finance and various stakeholders in order to identify areas for improvements and develop SOP 

• Assist with integration for new merchants in terms of lead generation, market insights and facts finding
• Correspond with External parties (mainly Visa and Mastercard) and Internal parties to streamline on-boarding process of merchants 
• Investigate any issues that may arise and work collaboratively across the organization with External and Internal stakeholders to troubleshoot 
• Constantly seek to improve and streamline operational processes to achieve greater efficiency and effectiveness of the team

Job Requirements

• Preferably 1-3 years experience in an Operations role
• Fresh graduates are welcome.
• Self-starter, motivated and have a passion for working in a fast-paced e-commerce industry
• Extremely detail oriented and have strong analytical skills with the proper use of Excel
• Process oriented mindset and passionate about optimization and automation
• Ability to interface & communicate with stakeholders and Product Development teams
• Positive can-do attitude and willingness to help out on any request as needed
• Proficient in Salesforce platform is a plus

Additional Info