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Operations Executive (Coupons)

Operations and admin
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Bangsar South, Kuala Lumpur

About The Job

Job Responsibilities:

Merchant Ops:
  • Assist with onboarding merchants onto the extension
  • Respond promptly to questions from merchants
  • Run test orders to ensure proper tracking of commission and cashback
  • Assist with troubleshooting breaks in commission reporting
  • Assisting with merchant-related customer service queries
  • Constantly seeking to improve and streamline operational processes.

Coupon Aggregation:
  • Set up processes to procure such coupons
  • Cross checking the legitimacy of the coupons
  • Ensure timely refresh or replenishment of such coupons
  • Verification of the terms of these coupons
  • Build script and work with product to reduce manual work on the operations described above.

Merchant Account Management:
  • Working with the local merchants teams to get exclusive coupons
  • Support Operations & Merchants Development teams in cases of coupons related rejection.

Job Requirements

Job Requirements:

  • Process oriented mindset and passionate about optimisation and automation.
  • Ability to interface & communicate with stakeholders and Merchants teams.
  • 1-3 years experience in an Operations role.
  • High drive and ownership on process improvements.
  • Strong entrepreneurial spirit and eager to join the ecommerce industry.

Our Culture



ShopBack is a digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. ShopBack has big ambitions and is currently growing strong in 7 countries - Singapore, Malaysia, Indonesia, Philippines, Taiwan, Thailand & Australia. We are a passionate team that wants to drive innovation and a build a product that we love and are all proud of!

ShopBack's eCommerce loyalty & discovery platform currently powers Taobao, Expedia, Lazada, ZALORA and more than 1,300 eCommerce merchants. We now provide cash rebates to over 6 million users and are focused on growing and dominating the landscape.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the eCommerce landscape, then come and be part of our growing ShopBack team in Malaysia!