Operations Executive (Coupons)

ShopBack

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Undisclosed

Bangsar South

Full-Time

Job Description

Job Responsibilities:

Merchant Ops:

Assist with onboarding merchants onto the extension
Respond promptly to questions from merchants
Run test orders to ensure proper tracking of commission and cashback
Assist with troubleshooting breaks in commission reporting
Assisting with merchant-related customer service queries
Constantly seeking to improve and streamline operational processes.

Coupon Aggregation:

Set up processes to procure such coupons
Cross checking the legitimacy of the coupons
Ensure timely refresh or replenishment of such coupons
Verification of the terms of these coupons
Build script and work with product to reduce manual work on the operations described above.

Merchant Account Management:

Working with the local merchants teams to get exclusive coupons
Support Operations & Merchants Development teams in cases of coupons related rejection.

Job Requirements

Job Requirements:

Process oriented mindset and passionate about optimisation and automation.
Ability to interface & communicate with stakeholders and Merchants teams.
1-3 years experience in an Operations role.
High drive and ownership on process improvements.
Strong entrepreneurial spirit and eager to join the ecommerce industry.

Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial

Company Profile

ShopBack

ABOUT US

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. In 2023, the Group expanded its offerings into Germany, signaling its entry into the European market.

Driven by the vision to be the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.

Founded in 2014, ShopBack now powers over US$4 billion in annual sales for over 20,000 online and in-store partners. Facilitating upwards of half a million transactions daily, ShopBack continues to provide value to both members and merchants through its innovative offerings. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Operations Executive (Coupons)

ShopBack

Undisclosed

Bangsar South

Full-Time

This job is no longer available