Job Description

• commission and cashback validation, 
• risk analysis, prediction and management, 
• customer service support on the post-purchase escalations,
• commission recovery among other things. 

• To maintain and manage on-going data validation and commission recovery process with affiliate network partners to ensure that internal SLAs and process standards are met
• Verifying data accuracy against internal standards
• Handle risk prediction and risk management processes for transactional data
• Analyse current operational capability, process and procedures and develop insights to drive improvements
• Participate in operational planning and communications
• Plan and deliver incremental changes to drive operational improvement and validate process implementation
• Work with Ops, Finance, Customer service in order to identify areas for improvements

Job Requirements

• Strong analytical skills, and proper use of Excel and SQL
• Strong problem solving skills with a natural aptitude for communicating clear solutions to complex problems.
• Familiarity with Python would be a plus
• Process oriented mindset and passionate about optimisation and automation
• Ability to liaise with technical and product teams both remotely and locally
• Ability to liaise with internal and external stakeholders on both a technical and operational basis
• Expertise in delivering analysis and reports to key external and internal stakeholders
• 1-2 years experience in an Operations or Finance role. Fresh grads may apply
• Written and spoken Chinese capabilities to support the operations in our regional office would be an advantage.
• High drive and ownership on process improvements
• Strong entrepreneurial spirit and eager to join the e-commerce industry

Additional Info