Customer Service Executive
ShopBack
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Undisclosed
Bangsar South
Part-Time
Job Description
- The first point of contact in addressing queries promptly and effectively.
- Managing our onsite feedback form.
- Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.
- Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.
Job Requirements
- Prior experience with customer service/support services is a plus.
- Fresh graduates are welcome to apply.
- Strong interpersonal and communication skills – both written and spoken.
- Professional working proficiency in English.
- Empathetic, yet business-oriented, and able to think and respond on your feet at the same time.
- A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help.
- And most importantly, a genuine heart to help solve our customers’ problems!
- This is a 3-months contractual role, renewal/permanent conversion is subject to performance.
Additional Info
Experience Level
0 - 3 Years of Experience
Job Specialisation
Customer Service
Company Profile
ShopBack
ABOUT US
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. In 2023, the Group expanded its offerings into Germany, signaling its entry into the European market.
Driven by the vision to be the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.
Founded in 2014, ShopBack now powers over US$4 billion in annual sales for over 20,000 online and in-store partners. Facilitating upwards of half a million transactions daily, ShopBack continues to provide value to both members and merchants through its innovative offerings. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.
