Customer Service Executive
ShopBack
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Undisclosed
Kuala Lumpur
Full-Time
Job Description
Do you share our customer obsession? If your answer is ‘YES’, we want you!
- Handling general inquiries professionally
- Promptly resolve customer’s disputes
- Convey customer’s feedback to relevant team
Job Requirements
- Strong interpersonal and communication skills - both written and spoken
- Able to communicate effectively in Malay and English
- Should be proactive and passionate to help solve customers issues
- Working days will cover weekends
- Location - Kuala Lumpur
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial, Customer Service, HR Operations (Payroll, Admin, Office Management)
Company Profile
ShopBack
ABOUT US
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. In 2023, the Group expanded its offerings into Germany, signaling its entry into the European market.
Driven by the vision to be the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.
Founded in 2014, ShopBack now powers over US$4 billion in annual sales for over 20,000 online and in-store partners. Facilitating upwards of half a million transactions daily, ShopBack continues to provide value to both members and merchants through its innovative offerings. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.
