Job Description

• Analyze performance gaps and recommend solutions to close gaps related to knowledge, skills, and behaviour
• Design and develop world-class training content and other L&D solutions, especially training related to soft skills development
• Deliver training effectively to build target knowledge, skills, and behaviour
• Evaluate the effectiveness and impact of L&D programs in terms of improvements in KPIs or metrics
• Answer the queries of the staff about L&D solutions and practices

Job Requirements

• Able to design and develop training that meets learning objectives
• Has excellent training delivery skills
• Has good communication skills
• Has high customer-centric mentality and outstanding soft skills
• Has the ability to identify interpersonal skills gaps in front line agents and create training solutions with appropriate evaluation metrics
• Able to transform the ideas of management and implement appropriate L&D solutions in the organization
• Able to maintain constructive work relationships with the employees of all departments; seniors as well as juniors

Additional Info