Job Description

• Receive industry best training that will equip you with soft and technical skills for the role.
• Gain confidence in meeting and exceeding expectations of our global customers.
• Get comfortable in handling emails and calls and potentially chats.
• Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries.
• The opportunity to work and grow in a diverse culture with a rewarding career.
• Gain personally and professionally through in-house Development Trainings.

Job Requirements

• Pleasant personality with good communication, written and oral skills in English.
• Ability to converse & write in additional language or dialect, such as, Cantonese and Mandarin.
• Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience.
• Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service.
• Computer literate and internet savvy.
• Positive attitude and a team player with passion in delivering World Class customer service.
• Willing to work in a shift environment (24/7 operations).
• Ability to work under pressure to meet or exceed set performance standards.
• Open to Malaysians only.

• Paid Training
• Annual Leave/ Public Holiday
• Flexible working hours
• EPF/ Socso contribution

Company Benefits

Additional Info