Customer Service Representative (Custom Query)
SF International Malaysia
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RM 2000 - RM 2500
KLIA, Sepang
Full-Time
Job Description
- Monitor preparation of draft K1 documentation and explanation to consignee or shipper;
- Respond to Customer’s enquiry based on feedback from SF Customs Agent on a timely manner;
- Provide administration support between Customer and Gateway team;
- Ensure duty collections on shipment prior Customs Clearance.
- Prepare, follow-up, verify and submit Query Sheet documentation on shipments;
- Perform ad hoc duties assigned by Superior from time to time.
Job Requirements
- Minimum STPM / Diploma in any studies
- Candidate with custom background is encouraged to apply
- Basic knowledge in Customs Regulations and Clearance Process requirement
- Excellent communication skills both verbal and written in English
- Excellent communication skills and good telephone manner - communicate and maintain strong professional relationship with clients
- Candidates fluent in Mandarin preferred as the role requires the candidate to communicate with Mandarin speaking customer.
- Work Location – To be based in KLIA. Candidate will be temporarily based in Petaling Jaya, Selangor (3-6 months) for training.
Company Benefits
Employee Engagement
Teambuilding activities and Employee Appreciation Day? Yeah! We have it here.
Attractive Remuneration Package
Attractive Remuneration and Package will commensurate with experience and qualification
Medical & Health
We concern and treat our employee's health as priority, so GTL, Medical & Dental Claims Are On Us.
Additional Info
Experience Level
1 - 3 Years of Experience
Job Specialisation
Customer Service
Company Profile
SF International Malaysia
Founded in China in 1993, S.F. Express has grown to become one of the largest express delivery companies in China employing more than 400,000 people at present. We have robust presence in Greater China and have expanded our footprint into the Overseas Region covering Singapore, Malaysia, Japan, South Korea, and the United States in recent years.
In our quest to continuously improve and maintain our position as a key player in the express delivery industry in Asia, we put great emphasis not only on growing market share but also on our stakeholders including employees, customers, service partners, as well as the community where we operate our business. We are committed to doing our business based on our core values which form the building blocks of our corporate culture and help build trust in our organization.
There are many opportunities for employees to nurture and secure their growth and development at both personal and professional level at the S.F. Express Group. To cope with our rapid expansion overseas, we are looking to recruit people of high caliber from around the world so that we can capitalize on the knowledge of a diverse workforce to maximize our growth potential.
Customer Service Representative (Custom Query)
SF International MalaysiaRM 2000 - RM 2500
KLIA, Sepang
Full-Time
This job is no longer available