Customer Implementation Specialist (Based in PJ)
SF International Malaysia
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Undisclosed
Petaling Jaya
Full-Time
Job Description
Customer Implementation Specialist will educate new customers, help solve technical problems, and ensure smooth adoption of our ordering platform.
Job Responsibilities:
Job Responsibilities:
- Responsible for ensuring a quick and seamless onboarding and account opening experience for our customers whereby clearly communicate account setup requirements and expectations with customers and internal key stakeholder;
- Educate customer on order placement via SF platform, solve technical problems, investigate order placement errors and ensure smooth adoption of our ordering platform;
- Record customer implementation needs or requests and communicate to key stakeholders for system enhancement or improvement;
- Testing on new SF systems enhancement;
- Responsible for API integration;
- Coordinating order placement testing with API team and customers.;
- Perform detail analysis on the potential & existing customer's supply chain to identify and optimizing their current supply chain performance;
- Formulates solutions and develops proposals to address the customer's pain point and challenges;
- Participate in projects and any other special tasks assigned from time to time.
Job Requirements
Job Requirements:
- Bachelor’s degree in Computer Science/Business Management/ Marketing is preferred;
- Knowledgeable in using SoapUi or Postman is a must;
- Able to communicate in Mandarin;
- Experience with web technologies;
- Excellent communication skills;
- Strong problem solving and analytical skills;
- Ability to effectively prioritize and manage tasks within a very fast-paced environment while maintaining strict attention to detail;
- Must be highly motivated and have a positive attitude;
Company Benefits
Employee Engagement
Teambuilding activities and Employee Appreciation Day? Yeah! We have it here.
Attractive Remuneration Package
Attractive Remuneration and Package will commensurate with experience and qualification
Medical & Health
We concern and treat our employee's health as priority, so GTL, Medical & Dental Claims Are On Us.
Additional Info
Experience Level
1 - 3 Years of Experience
Job Specialisation
Customer Service, General Project Management, System & IT Helpdesk / Database Administrator
Company Profile
SF International Malaysia
Founded in China in 1993, S.F. Express has grown to become one of the largest express delivery companies in China employing more than 400,000 people at present. We have robust presence in Greater China and have expanded our footprint into the Overseas Region covering Singapore, Malaysia, Japan, South Korea, and the United States in recent years.
In our quest to continuously improve and maintain our position as a key player in the express delivery industry in Asia, we put great emphasis not only on growing market share but also on our stakeholders including employees, customers, service partners, as well as the community where we operate our business. We are committed to doing our business based on our core values which form the building blocks of our corporate culture and help build trust in our organization.
There are many opportunities for employees to nurture and secure their growth and development at both personal and professional level at the S.F. Express Group. To cope with our rapid expansion overseas, we are looking to recruit people of high caliber from around the world so that we can capitalize on the knowledge of a diverse workforce to maximize our growth potential.
Customer Implementation Specialist (Based in PJ)
SF International MalaysiaUndisclosed
Petaling Jaya
Full-Time
This job is no longer available