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QA Specialist

Other
Full-time
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Puchong, Selangor

About The Job

  • To accurately conduct Call and/or Email Monitoring and Feedback sessions for CSE and OSE on a monthly and/or weekly basis as specified by the Head of Cust Care.
  • To collate and document Call/Email monitoring results, analyze and recommend opportunities to Assistant Managers (AM) & Team Leaders (TL) for continuous improvement on a monthly basis.
  • To assist AM & TL by translating Call/Email monitoring results and analysis into accurate and timely reports, towards identifying opportunities for Quality improvement.
  • To convey issues and positive reinforcement on Quality concerns to Cust Care Operations Management.
  • Dealing with and being able to communicate and adapt to different people and diverse personalities with a view to improve quality performance.
  • Ability to multi-task and to work around scheduled datelines within a constantly changing and dynamic environment.
  • Ability to prioritize their daily tasks and responsibilities according to set datelines and requirements.
  • Conducting Monitoring (Call/Email) and Coaching
  • Call Monitoring and related Report Analysis, Evaluation and Measurement
  • Assessment and Administrative Activities
  • Buzz sessions and other Tasks

Job Requirements

  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Min 1 years of experience in relevant field
  • Excellent communication and presentation skills
  • Language required : English , Bahasa Malaysia
  • Ability to multi-task, prioritize, and manage time effectively
  • Candidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U in any field.
  • Preferably Entry Level specialized in Customer Service or equivalent.
  • Able to work on shift hours

Our Culture

OUR VISION AND MISSION

 
We Create Real Business for Our Clients

We Aim to Compliment Client's Vision & Mission by Bringing Exceptional Individuals

We Consistently Synchronize Our Goals with Our Clients to Achieve Mutual Profitable Income

We Believe in Building 'Client Relationship' 

WHO WE ARE

 

S&L SETIA
specializes in providing human resource solution to top notch organizations. With a track record spanning over the past (7) years we operate with dynamic recruitment strategies to supply outstanding individuals to clients all over Malaysia.


We provide a one-stop diversified recruitment on day to day basis in order to provide excellent service for our clients. Our OWN Integrated Recruitment System (IT) is the core reason behind this success for the past seven years. We incorporate electronic technologies which interface directly with end users and it has clearly proved its function in our progressive recruitment service. 

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