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Community Specialist

Marketing - Digital
Full-Time
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Damansara Uptown, Selangor

About The Job

  • Lead community building strategy which include researching on different platforms for better engagement, plan and execute customer engagement activities (offline and online)  
  • Social listening for our brands to monitor customer sentiments, and keep up-to-date for newest trends and news
  • Propose initiatives & share feedback to different departments to increase customer engagement and track customer churn 
  • Work with our Creatives team to create content and copywriting for the community and special campaigns 
  • Identify new opportunities and platforms, campaign angles that we can expand our community to
  • Increase brand awareness and brand presence, maintain a positive brand perception

Job Requirements

  • At least 2 - 3 years of experience
  • Proven track record in growing or moderating online communities
  • Passionate in marketing, building brands and love customers!
  • Familiar with popular social media platforms (experience in using social listening tools is a plus) 
  • Strong conversational and rapport-building skills
  • Strong analytical and organizational skills
  • Creative & fast learner
  • Willingness to “go the extra mile” if required
  • Team player that enjoys working in an energetic, fun, environment
  • Keen interest in professional development and career growth
  • Loves to also create workflows, processes & systems that are based on best practices & principles, but also is comfortable to allow autonomy within the team to solve problems as they encounter it in real-time

Our Culture

CULTURE

Cool working place in Uptown Damansara (next to Starling Mall), flexible working hours, friendly colleagues, fun & creative culture, zero discrimination, dynamic team from all kinds of background (lawyer, actuary, chartered accountant, finance etc) , and more interesting projects!

ABOUT US

RPG was established in 2017 with a clear mission: to build the largest number of DTC (direct-to-consumer) global eCommerce brands under its portfolio. We're sustainably profitable and growing expeditious rate across 10+ brands in our portfolio. 

We don't believe in 9-to-5, meetings for the sake of meetings and casual Fridays (it's pretty casual everyday). We want you to push boundaries, change the game and create impact everyday by doing things that matter. Get your hands dirty from building scalable operations, growth hacking, community building, business development, product development and customer care. No two days are ever the same and we like it that way. 

We hire remarkably smart and driven individuals that collaborate and thrive on building a company that is disrupting the way e-commerce is done. If this sounds like you, let's talk. At RPG, we're reimagining, innovating and revolutionising the consumer goods industry for the next century. 
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