IT Lead
Rotiboy Group
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Undisclosed
Rawang
Full-Time
Job Description
You'll be expected to understand the businessʼ goals, and developing infrastructure to support those goals. Youʼll oversees and maintains inventory for all technology-based assets, development of proprietary software applications, integration of 3rd party software, and directly manages 3rd party development partners and personnel employed in the department.
Ultimately, you are passionate about supporting the people & business operations to be more productive, connected, and efficient with your up-to-date knowledge in information, system, and technology.
Your Mission
Success Outcome #1 : Improve Business Management Practices to transform service delivery from front-end to back-end.
Key Responsibilities Areas:
Ultimately, you are passionate about supporting the people & business operations to be more productive, connected, and efficient with your up-to-date knowledge in information, system, and technology.
Your Mission
Success Outcome #1 : Improve Business Management Practices to transform service delivery from front-end to back-end.
Key Responsibilities Areas:
- Improve existing IT business systems infrastructure through integration and modernization.
- Provide day to day operations and application support to internal users, including client PC troubleshooting within the organization which also includes support to all retail outlets as and when required.
- Using ERP (Enterprise Resource Planning) system to reduce redundancies in core business platforms, and ensure efficient and effective performance of core business functions.
- Evaluates and recommends changes or additions to the company information systems infrastructure, communicates with all staff to address needs, and evaluates the efficiency of end-user systems.
- Running regular checks on network and data security.
- Local server and software solution administration.
- Hardware and software troubleshooting to all users in HQ and in Outlet.
Success Outcome #2 : Digitisation : Rotiboy e-Commerce Website, and APP Key Responsibilities Areas:
- Coordinating and Managing the development of an e-commerce platform that compliments the Retail sales.
- Manage relationship and primary communications with Marcom department and other 3rd Party service partners, and other relevant key stakeholders to enhance the Rotiboy e-commerce Website & end-user experience.
- Assist as needed with other management and corporate programs and initiatives.
Success Outcome #3 : Digitisation : User Learning Portal and Corporate Resource Centre
Key Responsibilities Areas:
- Leading the Digitisation Project to support Rotiboy business operation.
- Responsible for identifying and implementing the learning management system and corporate resource centre.
ACCOUNTABILITIES / KEY PERFORMANCE INDICATOR (KPI)
Here are some of the routine and adhoc accountabilities for HQ and Outlets:
- Routine @ Headquarters - Rawang
- Data Security Management
- CCTV management
- Back-up management
- Domain / hosting management
- Software subscription (if any)
- Hardware leasing (if any)
2. Routine @ Outlet- Retail
- Software subscription renewal (retail)
3. Project / Ad-hoc @ Headquarters – Rawang
- General tech support
- POS administration
- IT asset management
- Email account management
- Staff IT equipment management
- Cloud form updating
- Vendor liaison
4. Project / Ad-hoc @ Outlet- Retail
- General tech support
- POS deployment
- New Store Opening (NSO) support
Job Requirements
To land this job you will need to show your proven ability to, and or possess the following:
- A bachelorʼs degree in Information Technology or Computer Science is required.
- 5 years of related work experience, with 2 or more in a management position, is also required.
- 3+ years of ERP implementation experience.
- Past experience in an F&B, Retail, Manufacturing, Supply Chain, and Warehouse is an added advantage.
- Prior experience in e-commerce platform management.
- Prior experience in implementing a Warehouse Management System.
- Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
- Expertise in data centre management and data governance.
- Knowledge in e-Learning Knowledge base System.
- Hands-on experience with computer networks, network administration, and network installation.
- Project management experience is a must-have.
- Ability to manage personnel.
- Ability to work both independently and, in a team-oriented.
- Excellent communication skills and the ability to work well with people at every level and in every department are essential.
- Ability to travel around Klang Valley and Outstation (to Outlets) as and when required.
Company Benefits
Everyone can be a star
Rotiboy is only 20yrs old, and very young at heart. We are looking for bright stars everyday to groom to become our next generation leaders.
Competitive package & Store ownership
It's not something uncommon in Rotiboy world that employees turned franchisee themselves one day, and rose up to the management level as policymakers.
Growth and Learning
Be a part of a community who supports each other to learn and grow everyday to be the best version of yourselves.
Opportunity to travel the world
Rotiboy is aggresively travelling the world with its freshly baked products & brewed coffee, and you stand a chance to be part of all that actions !
First to sample Rotiboy Innovation !
Your voice is important to determine the success of Rotiboy's next Innovation.
Additional Info
Experience Level
4 - 7 Years of Experience
Job Specialisation
General IT
Company Profile
Rotiboy Group
Rotiboy started of as a Malaysian bakery chain brand based in Kuala Lumpur. Founded in Bukit Mertajam, Penang, Malaysia in 1998, driven by the Founder’s purpose in building an organisation that not only make life better for himself but also for the people and community around him, the brand has since grown internationally, serving freshly baked products in over 200 stores in Indonesia, South Korea, Middle East and China.
We anticipate that the future will bring us to shores of more Asian markets and also to the American and European markets.