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IT Technical Engineer

IT - General
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Sri Hartamas, Kuala Lumpur

About The Job

  • Develop, test, install, configure, and troubleshoot computer hardware and software.  
  • Involve and responsible for the end- to- end project management life cycle (inclusive of planning, execution, monitor & control and closing all the assigned projects with complete deliverables), software delivery and post implementation process.
  • Configure and maintain network related software and devices, Firewall, Router, Switches, AP, Network Controller, Load Balancer, Network Performance Monitoring etc.
  • Provide support and perform troubleshooting analysis of network and technical hiccups arise to our client.
  • Provide technical support services and routine preventive maintenance for our client.
  • Handle and response to client issue(s), assuring that client issues are handle in accordance standard.
  • Ensure a high level of technical performance, signal quality, outage prevention, restoration of interrupted service, and quality of work to provide high quality client satisfaction.

Job Requirements

  • Candidate must possess at least Diploma / Advanced / Higher / Graduate Diploma in Computer Science / Information Technology or equivalent.
  • Relevant experience in maintaining, troubleshooting, and operating integrated IT systems.
  • Well knowledge in network routing, TCP/IP, LAN/WAN/WLAN topologies and protocols, OPSEC-VPN, SSL, VPN, FW routing policies and filtering, DNS, DDNS, QoS, BMW, DHCP, VLAN, AWS/Azure experience, cyber and network security.
  • Hands-one experience on configure related software and devices; Fortigate /WatchGuard Firewall & controller/Solarwind, L2/L3 switch, WAP, AP & controller.
  • Experienced in planning, managing and implementing IT network project.
  • Good technical, analytical, communication and inter-personal skills.
  • Provide solution to problems effectively, need hands-on experience.
  • Responsible and possess good judgment skills.
  • Able to work independently or in team; and result oriented.

Our Culture


Do what is right, not what is easy. 
An investment in knowledge pays the best interest.
Great victory demands great venture.
The only source of knowledge is experience
The sole reason we are in business is to provide solutions to improve the businesses and lives of our clients.


Established in 2017, Riven Raven is built on a solid foundation consists of a team of IT specialists with more than 15 years’ experience in Cybersecurity, Hybrid IT, IT Consultancy, Virtualization, Enterprise Storage & System and Business Continuity.
Our dynamic team with strong technical knowledge and after-sales service give us the competitive edge in winning projects over many long-established IT companies. The solution-focused approach helps us to build a diversified customer portfolio covers government-linked companies (GLCs), financial services industries (FSI), education, manufacturing, property development and retails, with some of the big names in the industries. 
We are a small local business with big dreams, and we are growing. If you are a person with can-do spirit, growth mindset, and most importantly, willing to explore and learn, let’s meet up! We might have the suitable position for you.