Customer Service Representative
Ria Money Transfer
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RM 2300 - RM 3000
Q Sentral
Full-Time
Job Description
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Responding to all emails and faxes in a timely manner.
- Process transactions for our Fax Agents and Ria Direct Channel
- Manage Customer Service queries received on Ria Chat and selected Social Media sites
- Process ID verifications
- Understands the importance of Privacy and follows the legislation and procedures accordingly
- Maintains customer records by updating customer information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and /or escalate the issue if necessary.
- Recommends changes which may be needed to management by collecting customer information and analysing customer needs.
- Contributes to the CS team by assisting to accomplish department goals.
- Keeping up to date with all new changes and information which may be relevant to your position, you need to be knowledgeable.
- Follows all internal procedures and polices
- Manage excellent relationships with all Ria's Stakeholders, from customers to correspondents.
- Completes assigned tasks and shift responsibilities daily
- Develops and maintains relationships throughout the organization between agents, correspondents and staff
- Maintains customer satisfaction in high levels.
- Ensure the quality of call standards are met for department.
- Report all incidents, hazards and injuries as soon as possible (within the same shift) to the appropriate person
- Participate in all WHS training and emergency evacuation drills as requested
- Other duties, special projects, and special reporting as assigned
Job Requirements
- Natural ability to relate to customers and employees
- Multinational experience essential
- Fluent in English
- Self-Motivated and ability to work/travel independently
- At least 2-3 years of experience in Customer Service
- Willing to work in night shifts, Public Holidays and weekends.
Company Benefits
You are protected
Employees in Ria are covered with our medical benefits plan and so you dont have to worry anything.
Strategically located in KL Sentral
Our Malaysia office is strategically located in the heart of KL City. Public transportations are everywhere and you can avoid the traffic hassles !
Exciting career growth awaits you !
At Ria, we appreciate every talents and you can assume great responsibilities and take part in many ambitious challenges.
Helping people around the world
Behind every customer, there is a story and we understand that many household incomes truly depend on the accuracy that our service provides.
Promotes diversity and open culture
Our employees hail from every corner of the globe and fluent in many languages. We celebrate every cultures and nurture multiculturalism here in Ria.
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial
Company Profile
Ria Money Transfer
With a worldwide agent network of 369,000 locations in 149 countries (and always growing), we continue to make the world a smaller place by closing distances between families and their loved ones through world-class money transfer. We also offer bill payment, mobile top-ups, prepaid debit cards, check cashing, and money orders. With every service that we provide, we work hard to provide the most positive experience possible. To learn more about Ria and our brick-and-mortar locations, please visit riafinancial.com.
Customer Service Representative
Ria Money TransferRM 2300 - RM 3000
Q Sentral
Full-Time
This job is no longer available