Compliance Associate - AML Transaction Monitoring
Ria Money Transfer
AI-generated summary
beta
Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.
Undisclosed
Q Sentral, KL Sentral
Full-Time
Job Description
To the Compliance Associate, Transaction Monitoring we offer:
- Competitive hourly compensation plus overtime opportunities
- Two days off are available and the shift working hours are subject to change based on the business need.
- Employee benefits package including 401(k) with employer match and an employee stock purchase plan
- Benefits for employees including medical, dental and life insurance.
- Growth opportunities within the company.
Ria’s mission is to be the most progressive money transfer company in the world, offering service excellence and the most competitive and reliable remittance payment services to its customers. Our vision is a service that is “always on” and available whenever, wherever and however people need it, serving customers, anywhere around the globe.
Job Purpose
Ria is looking for a Compliance Associate - Transaction Review Group for our Compliance Department at our corporate office in Kuala Lumpur, Malaysia. Reports to and works under the supervision of Transaction Review Group (TRG) Supervisor, Australia & New Zealand, Ria Financial Services Australia Pty Ltd. This position will play a key role in providing overall support to the money remittance business of Ria Financial Services and its agents in adherence to anti-money laundering (AML) and other regulatory obligations in Australia and New Zealand jurisdictions.
Ria is looking for a Compliance Associate - Transaction Review Group for our Compliance Department at our corporate office in Kuala Lumpur, Malaysia. Reports to and works under the supervision of Transaction Review Group (TRG) Supervisor, Australia & New Zealand, Ria Financial Services Australia Pty Ltd. This position will play a key role in providing overall support to the money remittance business of Ria Financial Services and its agents in adherence to anti-money laundering (AML) and other regulatory obligations in Australia and New Zealand jurisdictions.
In this position, you will be responsible to implement compliance policy and procedures and support compliance functions. This role is largely phone bound that requires you to liaise with Ria agents and customers to ensure that compliance policies and controls implemented are practical and efficient.
You will review, monitor, investigate and approve/reject customer transactions to assist the Head of Compliance AU & NZ in the administration of internal compliance controls and prescribed regulator procedures. You will escalate when required, assist in internal investigations, document and file reports to AU & NZ regulators and you may have to liaise with other regulatory bodies. You will be responsible for building relationships with other internal departments to meet Compliance goals.
Duties & Responsibilities
- Review real-time transactions in compliance with KYC, customer due diligence and other company procedures
- Advise consumers and agents by phone, email and SMS on the requirements to process a compliant transaction
- Follow-up required information and documentation from customer and agents by phone call, SMS, and email
- Conduct compliance interviews to identify risks relating to fraud, money laundering, terrorist financing and CEM.
- Upload documents in the Ria System, verify customer ID details and update customer information
- Document the findings of transaction reviews and investigations
- Answer incoming phone inquiries in a friendly and timely manner to achieve team’s KPIs in call handling
- Handle emails and manage group mailboxes
- Provide support on various initiatives and projects
- Manage daily workload within agreed TATs and KPI's
- Assist in building a positive team environment through team work
- Perform ad-hoc tasks as required when resources are absent, or the department demands it
Job Requirements
- Bachelor's Degree minimum
- Strong customer service experience working in a call centre environment with an exposure to anti-money laundering and counter terrorism financing (AML/CTF), general compliance and/or risk-based compliance.
- Strong analytical and problem-solving skills are a must.
- Strong verbal and written communication skills in English are a must.
- Enthusiastic and self-motivated, with the ability to follow-through
- Well versed in Excel and data analysis.
- Ability to operate in a multicultural environment.
- Commercial minded approach to business and compliance.
- Be flexible, able and willing to work in different rosters work schedule (times/days), public holidays and weekends.
Company Benefits
You are protected
Employees in Ria are covered with our medical benefits plan and so you dont have to worry anything.
Strategically located in KL Sentral
Our Malaysia office is strategically located in the heart of KL City. Public transportations are everywhere and you can avoid the traffic hassles !
Exciting career growth awaits you !
At Ria, we appreciate every talents and you can assume great responsibilities and take part in many ambitious challenges.
Helping people around the world
Behind every customer, there is a story and we understand that many household incomes truly depend on the accuracy that our service provides.
Promotes diversity and open culture
Our employees hail from every corner of the globe and fluent in many languages. We celebrate every cultures and nurture multiculturalism here in Ria.
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Audit & Taxation, Corporate Finance / Investment, General / Cost Accounting
Company Profile
Ria Money Transfer
A dynamic and international company, global leader in money transfer and currency exchange, with employees from every corner of the globe. Ria is a subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT). Founded in 1987 we are the largest global money transfer company in the world the Largest Money Services Business (MSB) Company in Malaysia.
With a worldwide agent network of 369,000 locations in 149 countries (and always growing), we continue to make the world a smaller place by closing distances between families and their loved ones through world-class money transfer. We also offer bill payment, mobile top-ups, prepaid debit cards, check cashing, and money orders. With every service that we provide, we work hard to provide the most positive experience possible. To learn more about Ria and our brick-and-mortar locations, please visit riafinancial.com.
With a worldwide agent network of 369,000 locations in 149 countries (and always growing), we continue to make the world a smaller place by closing distances between families and their loved ones through world-class money transfer. We also offer bill payment, mobile top-ups, prepaid debit cards, check cashing, and money orders. With every service that we provide, we work hard to provide the most positive experience possible. To learn more about Ria and our brick-and-mortar locations, please visit riafinancial.com.
Compliance Associate - AML Transaction Monitoring
Ria Money TransferUndisclosed
Q Sentral, KL Sentral
Full-Time
This job is no longer available