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Customer Success Executive

Information technology
Full-time
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Menara UOA, Bangsar, Kuala Lumpur

About The Job

Our team provides Enterprises and Sales Professionals with solutions to boost their sales productivity and effectiveness. In doing so, we help our clients acquire new customers, retain existing ones, and ultimately increase revenue. 

QuickDesk is our simplified integrable sales engagement Customer Relationship Management (CRM) solution. With QuickDesk, sales professionals can better manage customers, track sales activities, and close deals. Some features of our CRM include leads and task management, mass communications, and quotation and invoice generation.

In Customer Success, the executives will face clients regularly in their journey to help clients achieve business results through our solutions and onboard new ones. They will consult and work closely with clients on how to optimise QuickDesk for their specific workflows while value adding to their business through a deep understanding of the client’s business. Customer Success Executives will be constantly learning about emerging customer needs. They will communicate these insights to other departments in the company in order to improve the overall client experience.

Responsibilities
  • Interact with Clients to provide support for successful adoption of company products;
  • Conduct User Training Sessions;
  • Assist in Customer Support through online service and in person consultations;
  • Research and report on clients’ needs and competitor analysis;
  • Analyse and report on industry trends and related products for success and new opportunities;
  • Brainstorm and document new features and modules;
  • Test and monitor the product for quality assurance;
  • Explore room for product improvement and product partners;
  • Draft business reports and proposals based on consumer insights.


Job Requirements

  • Interest and knowledge in IT and CRM;
  • Self-motivated and a results-driven attitude;
  • Confident and articulate presentation skills;
  • Deep understanding of the value of collaboration and teamwork;
  • Persuasive verbal and written communication in English;
  • Able to converse in English & Mandarin (with Mandarin-speaking clients (Preferred);
  • Excellent time management and resilience under pressure and tight deadlines;
  • Ability to visualise effective methodologies to improve the product workflow.

This position will be based in Bangsar, Kuala Lumpur, Malaysia.


Our Culture

ABOUT US!

Based in KL, QuickDesk is a Sales Solution Company equipping SMEs and Sales Professionals with Simplified Sales Engagement CRM Solution to drive their sales productivity in Asia. 

At QuickDesk, we believe that selling can be made Simpler and Smarter. We help our clients acquire new prospects, retain existing ones, and ultimately increase revenue with our technology and integrated services. With our headquarter in Singapore and after servicing more than 800 SMEs over the past 2 years since product launch in 2016, we are now expanding to more markets in Asia-Pacific, such as Malaysia and Hong Kong.

Our Vision:
To be the Choice Collaborative Sales Solutions Provider for Sales Professionals & Businesses Internationally

Our Mission:
To value-add to Businesses & Sales Professionals and grow their bloodline - their revenue - by equipping, empowering, enriching & engaging them with relevant sales solutions. 

WORKING WITH US!

  • We are a young and dynamic family 
  • We love to Learn and Grow 
  • We love to achieve Success as a team 
  • We constantly learn and use technologies to boost our productivity 
  • We love helping Businesses increase their sales productivity efficiently and effectively

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