Job Description

• To assist the Head of Department to lead and to manage Infrastructure team of the group.
• Responsible for supporting, maintaining and optimizing Infrastructure and Systems operations.
• Administration of various systems and applications related services, such as file server, e-mail, user account maintenance, server patching and etc.
• IT operations including routine backups, network troubleshooting/maintenance, server room equipment, office PC and peripherals maintenance.
• Incident Management; ability to proactively follow up with the IT team members & vendors to ensure a quick resolution to all incidents encountered.
• Reporting of cost, usage and inventory for licenses and IT equipment for trending and tracking.
• Able to proactively initiate action plan to improve overall Infrastructure operational efficiency in accordance to company IT standards and practices.
• Must be able to work independently and as a team to ensure a successful completion of tasks/projects.
• Ensure IT requests are logged in Helpdesk system and response quickly to end-users’ changing needs and maintain high end-user service levels.
• Ensure IT documentations are kept properly.
• To support rolling out of ad-hoc projects in accordance to IT standards and practices.

Job Requirements

• Possess a Bachelor's Degree or Professional Degree in Computer Science / Information Technology, Engineering or equivalent;
• Experience in managing:
  • Microsoft Windows server - Active Directory (AD), security and policy enforcement
  • Microsoft Exchange server- Outlook web and mobility services
  • Proxy and Firewall rule enforcement
  • Symantec backup and recovery solutions
  • Networking-VLAN
  • Inventory management
  • Virtualization and failover clustering
  • Linux/Unix operating system is an added advantage
• Able to communicate in English and Bahasa Malaysia;
• Resourceful and able to work independently and as a team player;
• Able to work under pressure and a self-starter with proven initiative to learn new technologies;
• Mature thinking, bright personality with good attitude;
• More than 3 to 5 years of relevant working experience in IT support; &
• Applicants should be Malaysian citizen.

Company Benefits

Additional Info