Job Description

• Responsible for customer happiness
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Update our databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their technical issues are resolved

Job Requirements

• Diploma or Degree in Electrical Engineering
• Good verbal and written communication skills
• Strong problem-solving skills
• Patience when handling tough cases
• Friendly, people person
• Able to work in shift (especially night shift)
• Knowledge in basic programming (preferred)
• Experience in CAD software (preferred)

Additional Info