Lifestyle Manager
Quintessentially
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Undisclosed
TTDI
Full-Time
Job Description
We are looking for a Dedicated Lifestyle Manager to join our international customer service team based in Kuala Lumpur. Our client (‘Members’) are based locally here in the Malaysia region. For every Dedicated Member we sign up, we appoint a ‘dedicated’ Lifestyle Manager to ensure that proactive & reactive communication flows and our Member feels as though they are getting the 1:1 service they expect. The Dedicated Member will contact directly his or her Lifestyle Manager to ask for their help in resolving a wide variety of requests.
The requests are predominantly leisure-related and you will be involved in the researching and the arranging of:
- travel bookings
- restaurant bookings
- club bookings
- health &beauty requests
- gift ideas
- sports
- tickets
and much, much more.
Job Requirements
The Dedicated Lifestyle Manager will be responsible for maintaining high service by:
- Ensuring that their remit of Dedicated members’ needs are being dealt with promptly, or handled with sensitivity; Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to provide a data mine of relevant and up to date information
- Promoting the exclusive nature and the upmarket image of Q on all appropriate occasions, especially externally, selectively ensuring that focus is maintained on the target market at all times.
- Research and monitor content that could be useful to members or potential leads.
Number of members the Dedicated Account Manager will be ‘assigned’ to handle depends on experience and capability.
The position is phone, mobile(whatsapp) and email intensive and extensive, but it also requires meetings with your Dedicated Members and a good knowledge of Malaysia (Kuala Lumpur) is essential.
The role requires:
- a broad skill set from creative problem solving
- outstanding organization and efficiency
- the ability to work as a team
- the ability to remain calm under pressure
- the ability to prioritize in order to meet deadlines
- the ability to work independently
- demonstration of responsibility and maturity
- ownership for the work completed
The ideal candidate must:
Minimum 3 years’ hotel management experience
- be fluent in spoken and written English – essential as all verbal and most written communication is in English
- fluency/proficiency in Bahasa Malaysia, Mandarin and other dialects would be a plus
- be from a Personal Assistant, Customer Service, Guest Relations, Account Management or Travel-industry background
- exhibit excellent client empathy
- possess an excellent telephone manner and have a good attitude
- know the client base and anticipate their needs
- be extremely proactive
- have great attention to detail
- be creative
- use own initiative - essential in delivering quality service
- be reliable - excellent time keeping is crucial to this role
- effectively manage requests from initiation to completion – project management is key
Additional Info
Experience Level
1 - 7 Years of Experience
Job Specialisation
General Work, Management Trainee, Others
Company Profile
Quintessentially
Quintessentially Lifestyle is a members-only luxury lifestyle management and concierge service.Launched in 2000 as a small London based concierge service, we have experienced a complete transformation in a decade, and currently have offices in over 60 countries around the world, and now in Malaysia!
The service we provide to our discerning and high-net-worth Members, including corporate accounts, is proactive and personalised, catering to every Member's need, from last-minute restaurant bookings, travel arrangements, and access to private parties, as well as fulfilling every unusual request and successfully connecting businesses all over the world. Quintessentially can offer access to the inaccessible and can make the seemingly impossible, possible.