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Application Support

IT - Software Development
Full-Time
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Kepong, Kuala Lumpur

About The Job

Software solution project implementation
·         Onsite installation hardware and software.
·         System study, training and ad-hoc training manual preparation.
·         Manage customer issue and feedback during implementation.
·         Handle client until User Acceptance Test and project sign off.
·         Assist sales consultant during pre-sales stage on technical enquiry.
Internal Software Solution Release
·         Testing with client database and operation scenario.
·         Daft out software update bulletin for internal release.
·         Organize internal training and external dealer training.
·         Report issue to R&D and constant follow up new version.
Helpdesk and Daily Job
·         Troubleshoot and respond to client based on the ticket assigned.
·         Schedule standby during non-office hour by rotation.
·         Assist coordinate internal office IT related issue.
·         Monitor external vendor helpdesk remote login.
·         Reporting update upon job completion. Escalate to superior if job beyond capability.
·         Manage helpdesk ticketing system and Analysis call logs in order to follow up ticket status.
·         Creating video of QubePos functionality.
·         Follow-up and update customer contract status.
Provide manual guide and relevant document to customer.
·         Daft out software update bulletin for internal release.
·         Understand and analyze the project requirements from customer to propose to R&D for development.
·         Support Internal Office Issue, Troubleshooting Staff Pc, Accounting Software and Printer Issue.
·         Testing and diagnosing hardware issue onsite and online support.

Job Requirements

Diploma/Degree in any field.
1 year in software support experience.
Groomed, presentable with good communication skills.
Result-oriented, proactive and able to work independently.
Possess own transport and willing to travel.
Knowledge in Sql database and applications support will be added advantage.

Our Culture

WHY JOIN US

R&D Center
Here at Qube Apps we have our own Research and Development Center (R&D). Join us and you can invest in your learning and development. Don’t ever worry if you are just a beginner. Your learning and development, is one of our priorities. Grow with us!

Benefits Packages
We also provide you with numerous benefits when you work with us. Be happy, we won’t stress you out. We practice healthy work balance culture. Weekend is all yours.

Career Plan
Qube Apps also provides career plan practice, we recognize your hard work and we empower you to own your career. We support you to reach your full potential at Qube Apps. We reward you with benefits packages that no one can resist.

Good Teamwork
We value every single member of our team. We believe that remarkable performance is only made possible with teamwork and dedication from all our team members. We are always looking for individuals to join our robust and active team of dedicated professionals.

ABOUT US

Qube Apps Solutions Sdn. Bhd. is a software solutions company that specializes in Retail Solutions, Food & Beverage Systems and Warehouse Management System.

We provide in-depth system studies and proper consultations to reduce unproductive operations. Our solutions make a real difference to our technology solutions industry. We have our own Research and Development Center (R&D) that is recognized as a Multimedia Super Corridor (MSC) status company.

Currently, there are thousands of terminals powered by our solutions and handling millions of transactions daily across worldwide. With our client's trust and solutions that we provide, we are now expanding over 10 countries around the world. We become bigger and stronger every day!

Besides providing software solutions, we also have our own brand of hardware peripherals called QubePos. Our hardware includes the barcode scanner, receipt printer, programmable keyboard, price checker and more.

Qube Apps Solutions Sdn. Bhd. has also been recognized as one of the most competitive and strongest company here in Malaysia. This has been proved by achieving many great awards over the years. While 2019 is only half way through, we have already achieved the Honeywell Silver Performance Partner Award, Lenovo Best of the Best Commercial Partner Award and Lenovo Best Commercial DT Partner Award.

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