Job Description

• Provide first call resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner 
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Test and configure software and maintain and repair hardware
• Analyze network performance and find ways of improvement 
• Taking ownership of customer issues reported and seeing problems through to resolution
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Follow up and update customer status and information

Job Requirements

• Candidate currently pursuing a Diploma or Bachelor Degree in Computer Science/Information Technology or equivalent
• Internship position(s) for duration of 3 to 6 months
• Preferred skill(s): Networking, Microsoft word, excel, and outlook
• Required language(s): Bahasa Malaysia & English

Additional Info