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Internship - Support Engineer

Information technology
Internship
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Bangsar South, Kuala Lumpur

About The Job

  • Provide first call resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner 
  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
  • Test and configure software and maintain and repair hardware
  • Analyze network performance and find ways of improvement 
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Follow up and update customer status and information

Job Requirements

  • Candidate currently pursuing a Diploma or Bachelor Degree in Computer Science/Information Technology or equivalent
  • Internship position(s) for duration of 3 to 6 months
  • Preferred skill(s): Networking, Microsoft word, excel, and outlook
  • Required language(s): Bahasa Malaysia & English


Our Culture

OUR CORE VALUES

Integrity 
  •  Maintain the highest standard of professionalism. 
Flexibility 
  •  Always stay a step ahead of changes. 
Respect for Individuals
  •  Give each person room to grow to the maximum potential. 
Team Performance 
  •  None of us is as good as all of us. 



ABOUT US

QUADCUBE is the provider of a mission-critical telecommunication solution to enterprises and is managing the ever-growing data digital communication network, to as so to deliver Right information to the Right people at the Right time. Today, with more than 1000 clients nationwide, QUADCUBE technology and solutions have received numerous accolades and have been highly rated by many business partners worldwide. 
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