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Student Enrolment Advisor (Mandarin Speaker)

QS Quacquarelli Symonds Sdn. Bhd.
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RM 2800 - RM 3500

KL Sentral

Full-Time

Job Description

  •  Build effective relationships with students, their parents and other internal or external stakeholders 
  • Adhere to Client Protocols and best practices to ensure enquiries are promptly, professionally and effectively responded to at all times • Ensure that companyprotocols are adhered to and targetsare achieved, and effectively manage work queues to meet expected response time and quality goals 
  • Provide effective case management with personalized follow up to connect with, engage, support and ultimately convert prospective students including providing accurate information and guidance 
  • Work as part of a team to plan, coordinate and deliver effective inbound or outbound campaigns that meet quality goals and client objectives 
  • Manage all communication channels effectively including phone, email, social media channels and others, while focusing on high quality customer service and conversion 
  • Translate copies of texts and templates from other languages into English or Chinese as and when required (if possesses relevant language proficiency) 

Job Requirements

  • Bachelor Degree, Diploma or Equivalent
  • Communication skills – Strong proficiency in English & Mandarin (Written & Spoken)
  • Computer/technical literacy – Must have sound knowledge of Microsoft Office software - Microsoft Excel, Outlook, Word, PowerPoint
  • Personal management skills – Must have ability to plan and manage multiple assignments and tasks, set priorities and adapt to changing conditions and work assignments
  • Work values – Must possess strong interpersonal skills and teamwork ethics


Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

Customer Service


Company Profile

QS Quacquarelli Symonds Sdn. Bhd.-logo-image

QS Quacquarelli Symonds Sdn. Bhd.

  • Attractive remuneration and package will commensurate with experience and qualification
  • Performance Bonus based on performance record
  • Your Medical Claims Are On Us
  • Training and certification sponsored
  • Rewards and recognition: Employee Of The Quarter Award
  • Work Life Balance Culture: Flexible Working Hours
  • Career advancement



company-logo-image

Student Enrolment Advisor (Mandarin Speaker)

QS Quacquarelli Symonds Sdn. Bhd.

RM 2800 - RM 3500

KL Sentral

Full-Time

This job is no longer available