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Support Engineer

IT - Software Development
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Technology Park Malaysia, Kuala Lumpur

About The Job

  • To establish the root cause of application errors and escalate serious concerns to the Senior Engineer.
  • To ensure that the clients' systems are fully operational and any loss of service is restored in a timely and efficient manner.
  • To provide a high level of service to our customers and adhere to our strict SLA for response and resolution time.
  • To recommend production fixes and batch performance improvement measures.
  • To coordinate and communicate with the internal team and customers to perform the change request.

Job Requirements

  • Candidate must possess at least a Bachelor’s Degree in Information Technology, Computer Science or equivalent.
  • At least 1 year of working experience in relevant field specifically in application or software development support is added advantage.
  • Strong understanding of OOP concepts and languages such as Java and Spring Framework.
  • Database knowledge in MySQL/ORACLE.
  • Experience with Linux operating system.
  • Able to manage code migration, document configuration changes and monitor performance.
  • Willing to work on weekend, night shift or public holiday. Allowance will be provided accordingly.
  • A open-minded team player with excellent communication and interpersonal skills.
  • Good analytical and documentation skill.
  • Fluent in English for both written and spoken.

Our Culture


Come and meet the Team that makes things happen, literally every day… an awesome bunch of wacky and wonderfully brilliant individuals who are not only passionate about the products we create, but also things like karaoke, we-fie and coffee. Most importantly, we love what we do and do what we love!

In Qinetics, we believe in open communication and teamwork, and relationships are built on mutual trust and respect. You get to work, learn, and grow with other young professionals just like you. You will work with teams and functional leaders who lead with integrity and who encourage your development in an engaging and enriching manner.

We may all come from differing backgrounds but we share something in common, and that is the will to succeed in whatever we do. So, if you think you are dynamic, fun and want to make the best out of yourself, then take this opportunity to join our team and start making things happen, the Qinetics’ way!


Business without Boundaries, that’s us! We enable the information age with complete and personalized business solutions.

Realising the vision of becoming a world-class IT organisation, Qinetics has grown to become a renowned industry player in the Domain Name Services, Website Security and Enterprise IT Solutions since its inception in year 2000. Qinetics now has a workforce of more than 100 employees and with offices in Kuala Lumpur, Singapore, Jakarta, Taipei, and Beijing. 

In Qinetics, we are passionate about growing our customer’s businesses and we believe in making every day better with providing out-of-the-box solutions for our clients. We strive to meet the ever-changing needs of businesses worldwide through a platform of continuous improvement, process excellence and through our dedication to customer-centric innovation and strong partnerships.

And we are reaching out to dedicated and enthusiastic individuals who are keen to help us grow even further!

So, whether you are a fresh graduate or an experienced personnel, Qinetics is all about Making Things Happen…together with YOU!