Job Description

• To provide remote, phone or direct support to end users;
• Provide telephone, chats, remote/direct support to all level of end user;
• Handle email & telephone incident/request.
• Basic troubleshooting for Wintel based, Mac OS/iOS and Android devices;
• Ticket escalation, severity categorization, support coordination, between users and engineers
• NOC helpdesk 24/7 rotation and backup

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent;
• Required language(s): English, Bahasa Malaysia;
• At least 1 Year(s) of working experience in the related field is preferred for this position. Fresh grads is encouraged to apply;
• Required Skill(s): MacOS, iOS, TCP/IP, DNS, DHCP;
• Preferably for those who stay near Cyberjaya;
• Possess own transport, willing to travel and relocate;
• Must be able to work on Shift;
• Required to have knowledge in configuring & troubleshooting for Wintel based, Mac OS/iOS and Android devices;
• Knowledge of Exchange will be an added advantage
• Possess basic knowledge in troubleshooting and root cause analysis
• Good communication and customer service skills
• Able to work under pressure, self-initiative and able to work independently.

Company Benefits

Additional Info